Question about Kenmore 46462 Front Load Washer
It appears your timer/main controller has failed in this instance.
For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...
FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.
PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.
If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.
Anything too complicated or beyond your scope should be handled by a professional.
If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.
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Posted on Sep 14, 2010
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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Hello Jennifer Brookman - Unfortunately from what you are describing it sounds like the washer is either experiencing a communication error from the control board or wiring failure. Since you have already tried the basic troubleshooting by flipping the household circuit breaker off, do you notice if the door is securely latching? If it is not, then the issue can also lie with a faulty door latch assembly. I suggest contacting a professional for a proper diagnosis and to move forward accurately.
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