Question about Apple iPod classic MP3 Player

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Horizontal white line in middle of screen of 160gb ipod

My ipod 160gb is housed on my bose ipod speaker stand to charge ... went to watch a movie and there is a horizontal white line across the screen...and will not go away....nobody has touched it and it is not a year old...I am single...so it has not been tampered with....

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  • landerslarry Mar 12, 2009

    I just finished restoring my 160gb ipod and the white line is still across the screen...movies, music, settings, etc...the white line is there.....

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6 Answers

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  • Apple Master
  • 1,800 Answers

Its a high votage issued to the video IC.
take apart and try clean it with alcohol and brush.

Posted on Mar 12, 2009

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  • Master
  • 2,653 Answers

Micromaster is correct. Make sure you have all of your music / vids/ etc. backed up. Take it to an Apple Store (make sure you make an appointment online first). They'll swap the ipod right then and there.

Make sure the ipod looks really clean otherwise they'll say that YOU caused the damage.

If they refuse to swap the ipod you can fix it yourself for less than $50.

Let us know what happens.

Please don't bother rating my solution unless you're hooking me up with a Green or Blue rating.

Thanks!

Posted on Mar 12, 2009

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  • Master
  • 8,619 Answers

Hi!

Try to reset the ipod by pressing Center and Play/pause button for more than 10 seconds or until apple logo appears on the screen.

And, if that doesn't resolves your issue then check for other videos/movies. Is the line visible everytime you watch the movie or it is there when you switch on your ipod?

Thanks
Rylee

Posted on Mar 12, 2009

  • Rylee Smith
    Rylee Smith Mar 13, 2009

    Your lcd is faulty and you need to get it replaced or repaired from apple. You can reach them at---



    Apple support



    Apple Contact Details



    U.S. iPod technical support: 1-800-APL-CARE (1-800-275-2273) Canada technical support: 1-800-263-3394

    Thanks

    Rylee

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  • Apple Master
  • 19,396 Answers

Try resetting the unit, if you still get the line, then the problem is either lcd screen or lcd ribbon cable.

Posted on Mar 12, 2009

  • Ginko
    Ginko Mar 12, 2009

    As I told you a static white line in the middle of the screen is not a setting or a software problem.

    the line can be caused by:

    Defective LCD ribbon cable.

    Defective LCD display.

    Faulty video chipset on IPod.

    The first two are far more common and are repairable, for the last one you need to replace Ipod mainboard.


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  • Master
  • 412 Answers

Try to reset your player as factory default.

Posted on Mar 12, 2009

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  • Master
  • 3,614 Answers

Hi there,

it seems that you got a broken LCD. since it was not over a year it still covered with warranty./

Posted on Mar 12, 2009

  • micromaster
    micromaster Mar 12, 2009

    U.S. iPod and Mac technical support: 1-800-APL-CARE (1-800-275-2273)

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