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Can't put ink in printer

Can't install ink with directions that come in box. all-in-one item was just bought. it's a hp officejet pro j3640 all-in-one....please help me figure out how to get ink into printer. thank you... lizboudwin

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  • lizboudwin Mar 12, 2009

    seems like ink cartridge is too big...tried to insert the way it says, but it will not slide in place at all. in picture it shows slide for ink different than mine. but model is same and directions you sent me are same that came with product.

  • lizboudwin Mar 12, 2009

    thats how ive been tryin, its a 21 so its right but for some reason your pic in your instuctions an your diagram dont match my inside, maybe if your instuctions had more detail in english i could under stand, ive change printer cartleges before n never seen some thing so rediculoius i will give you my model number n if it doesnt work i will go return to walmart n get another brand that ant so screwed up, my model number is cb073a

  • Thomas F. Schneider May 11, 2010

    Not enough information. I tried to find the link to you manual  Their are 65 product using the mode number you gave us. See link:


    http://h20180.www2.hp.com/apps/Lookup?h_...




  • WebKill May 11, 2010

    The ink cartridge needs to be tilted down toward you when you insert it into the printer ink slot, it then snaps into place by pushing in. The most up to date manual can be found athttp://h10032.www1.hp.com/ctg/Manual/c01...

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You may have the wrong model ink cartridge for the printer, the ink model required is HP 21 and 22. Be sure you have the correct positioning to insert the cartridge, the longest flat end shoudl face up, and the smaller 'bump' should be pointing down and be on the end that goes in first.

Posted on Mar 12, 2009

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