True 2 door reach in freezer

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If it is the lower display with the 2 green digits, then that is referring to hours of service since last brush clean cycle. It is just a timer. Once it reaches 99, it start to use letters and numbers, so A1 would be 101 hours since last brush clean. b1 would be 111 hours and so on. To clear this the machine must recognize a brush clean cycle. the next time you clean your freezer door, make sure the power switch is off. it will display a 5 minute timer and 4 temperature readings. All 4 of those temperature readings must be above 60 degrees Fahrenheit and remain above 60 for 5 minutes. If at any point the temps drop below 60, the timer will reset. The freezer door must remain off the machine during this time. Once the timer reaches 0, the machine will enter a Unit Cleaned state and you can reassemble the machine.

Contact the manufacture, it is most likely going to be covered under warranty. If the knob is not removable, (check for a set screw on the side of the knob it will take a small allen wrench) Then the thermostat (temp controller) will need to be replaced, if it isn't a style that you can calibrate.

Set your Ref/Freezer per the following:

Refrigerators: 36 to 40 degrees. Ideal temp is 37 Fahrenheit. Note: A temp above 42 degrees promotes bacteria.
Freezer: temp should be -5 to 6 degrees Fahrenheit. Ideal temp is 0 degrees.

You have to wait about 4 hours for everything to stabilize. If you are still having ice forming inside the freeezer then the rubber seal around the door is probably the problem. If they have a split, tear or crack, etc. it will let warm moist house air into the freezer and turn to ice as it cools. If this happens in the refrigerator it'll turn to water and collect in the bottom of the frig. New seals can cost around $60 per door.

If you pack too much food in the unit it may also cause freezing because the air needs to move around in there and food shouldn't block the vents in the back walls of the unit.

Hopefully this helps..

Your Refrig/freezer should be set as follows:

Refrigerators: 36 to 40 degrees. Ideal temp is 37 Fahrenheit. Note: A temp above 42 degrees promotes bacteria.

Freezer: temp should be -5 to 6 degrees Fahrenheit. Ideal temp is 0 degrees.

Then check the door seals around the edges to see if any splits, tears or cracks have messed up the seal. This will cause your compressor to constantly run as it's trying to cool off the warm house is being sucked into the freezer (or Refrig). A sure sign the door seals are damaged is lots of ice in the freezer door area or water pooling in the bottom area of the refrigerator.

Wait about 4 hrs after you readjusted the Refrigerator/Freezer settings so everything settles down. If you still have problems then the coolant may need to be serviced (topped off) or the motor serviced/checked.

Don't procrastinate because a water heater and Refrig/freezer are the 2 largest energy users in your home- they run 24 hrs a day.

Hope this helps...

There are different models made for holding different products. Yours has a 1/3 hp compressor for above 20 degs. It may have 0 on the thermostat and may well pull down that far, but -20 would be out of it's reach. Where as it's sister model is made to freeze to below zero has a 3/4 hp compressor. Larger compressor for the lower temps.

As long as the temp. stays around 5+ or 5- of 0 degrees everything should be okay.

Hi dgh1,
The freezer should stay within 5 degrees of 0 while in operation. While in defrost the freezer may reach as high as 20 to 25 degrees. If any higher temperatures are reached your food will spoil as they are defrosted and refroze everyday. If you find that the temperature is allowing your food to defrost you may want to replace your defrost thermostat. This device is located on top of the evaperator coil inside the back of the freezer. It is made to turn the heater off when a temperature of 55 degrees is reached. One other possible problem could be your defrost timer is taking to long to restart the cooling cycle after defrosting. I hope this will help you and please send any other questions you may have, I am happy to help. and dont forget to rate me.
Mike Anderson
Anderson Appliance
(865)945-3808

Assuming the temp inside the freezer is at around 0 or -2 degrees, it should dump ice every ~50 minutes or so. Again, depending on temp's, an Ice Bin should fill within 24 to 48 hours. If your freezer temp is running at around 10 degrees, everything will obviously still be frozen (below 32), but the ice maker will take longer to freeze the water than it would if it were at 0 degrees. Open both doors and place the palm of your hand on the partition between the freezer and Fresh Food compartments... (where the door gaskets seat when they're closed). The temp of the partition should be about 5 or 10 degrees warmer than body temp., If it's hotter than that, you found the problem. Either the condenser coils are dirty and need a good cleaning OR your condenser fan motor (the fan in back, near the floor in the compressor area) is failed or about to fail.