Question about HP Pavilion A255CB PC Desktop

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Browser and email continuously won't load

I have had Comcast out 3 times thinking it's my cable modem connection. They have actually replaced the modem. They have repeatedly checked and they say everything is working fine. It isn't! We have a brand new Linksys router. Twenty times a day or more when I try to load my brower or my email I can't connect. I have to open and close them numerous times before I am finally connected. I also tried uninstalling Norton 360 but the problem was still there. This is so frustrating. Comcast says they think something is wrong with my computer. What could that be, it works fine otherwise. This all started when we switched from only having cable modem to having our phone service and cable modem with Comcast. At that time we got a new modem to hand both services. If you have any idea I would sure appreciate it.

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  • 16 more comments 
  • kristynron Mar 12, 2009

    I am hardwired on a desktop. Hubby's computer is wireless.

  • kristynron Mar 12, 2009

    I have Firefox and I also have IE. It happens with both of them. I use Incredimail for my email. Maybe it's coincidental but it did start right after switching to the new modem which handles both our phone service and internet connection.

  • kristynron Mar 12, 2009

    Yes we did try bypassing the router. We had the problem regardless. We feel like we've tried everything with no luck.

  • kristynron Mar 12, 2009

    We are having the problem on both computers. Doesn't it sound like some weird problem with Comcast even though they say no?

  • kristynron Mar 12, 2009

    Unfortunately Comcast has already run line checks. They are as baffled as everyone else. I guess it's time to consider another service as much as I didn't want to. Thanks everyone for trying.

  • kristynron Mar 13, 2009

    Blu3Demon, would this router configuration cause intermittent loss of browser and email? They both work and they both don't work, some of the time. If you could clarify I would appreciate it.

  • kristynron Mar 13, 2009

    Blu3Demon I found a "blocked applications" list in my router configuration. Is this what you were referring to? If so nothing is on the list. It is clear.

    Something I didn't think of before. We had an old router and were having the problem then, right after switching to bundled phones and cable modem. Thinking it was a router problem we bought a new router and then actually took it back and got another one so I doubt that it is the router.


  • kristynron Mar 13, 2009

    No, no server. It is just my computer (wired), and my husbands computer in our home.

  • kristynron Mar 13, 2009

    It is a Linksys Wireless N Broadband Router. I believe that this is the newest router.

  • kristynron Mar 13, 2009

    I already posted an answer to this if you look back a few posts. I did log into my router and there are no access restrictions if I'm looking in the right place. See previous post. Thanks.

  • kristynron Mar 13, 2009

    A message came up part way through, it reads:

    Errors found. CHKDSK cannot continue in read-only mode.

    There were three stages, it got through the first two with no problems but then the message popped up.


  • kristynron Mar 13, 2009

    I did as you instructed and got the following message:

    Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? I check YES

    Do I need to restart my system now?



  • kristynron Mar 13, 2009

    Ok..I restarted. The chkdsk came up....it went through all of the stages and then disappeared so fast I couldn't read what was on the screen. I hope this means that everything is ok?

  • kristynron Mar 13, 2009

    I have Norton 360. Just so you know a few days ago I uninstalled it. I ran my computer for 2 days with no virus protection. The problems were still there.

  • WebKill May 11, 2010

    If they have change the modem, tested the line, and you have bypassed the router, then it seem the computer is the last place the problem can be located at. Are you having this problem on both computer or just yours?

  • WebKill May 11, 2010

    Have you tried connecting directly to the cable modem and bypassing the router? This would tell you if it is a router problem or not.


  • Dwayne Dennis
    Dwayne Dennis May 11, 2010

    what browser and email client are you using?

  • Shadow1989 May 11, 2010

    ok, well having the phone service would not cause your issues.  That is a completely different connection in the modem.  What I need to know is are you hardwired or wireless?

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You want to know what the issue is its a configuration the router sounds like someone set up a policy thats blocking port 80 which is for your browser and snmp which is for your mail log into the router and check those

Posted on Mar 13, 2009

  • 6 more comments 
  • Dwayne Dennis
    Dwayne Dennis Mar 13, 2009

    You dont happen to have a server on your network do you?

  • Dwayne Dennis
    Dwayne Dennis Mar 13, 2009

    what router do you have

  • Dwayne Dennis
    Dwayne Dennis Mar 13, 2009

    can you look into the router and look under access restrictions if there are any policys created delete them

  • Dwayne Dennis
    Dwayne Dennis Mar 13, 2009

    type cmd into the run box hit enter type in chkdsk hit enter tell me if it sees any errors

  • Dwayne Dennis
    Dwayne Dennis Mar 13, 2009

    reapete the steps but make it chkdsk/f and hit y for yes

  • Dwayne Dennis
    Dwayne Dennis Mar 13, 2009

    yes

  • Dwayne Dennis
    Dwayne Dennis Mar 13, 2009

    yes

  • Dwayne Dennis
    Dwayne Dennis Mar 13, 2009

    Do you have a antiivirus if so which one is it

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  • 77 Answers

I would have to say this is a problem with Comcast, call them and ask for a line test, tell them that you are having this problem on multiple computers, and you have even tried connecting directly to the modem. If they can run a test on the line, hopefully that will shed some light on the issue.

Often times with Cable/Phone companies, the right hand doesn't know what the left is doing, be instant that they check, at the very least they can check connection to your modem from their end.

Posted on Mar 12, 2009

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