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Can't get router to work after disconnection.

My D-Link router was disconnected to get floors redone. Now I want to reconnect and can't get it to work properly.
I am not very computer savvy.

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  • phylwlt2 Mar 13, 2009



    All the solutions refer to a modem. I don't have one. When I changed cable carriers for TV. my telephone and internet provider

    hooked me up to their cable. The cable is hooked up directly to the

    router and they took away their modem.....said I didn't need it. All worked very well until I had to disconnect it. I couldn't get it hooked up correctly because I couldn't remember my network name or whatever so I hooked the cable directly to the TV and used that until I had more time to try and do it correctly. Of course, I had no wireless access to the internet for my laptop. Strange, though, when I turn on the wireless access on the laptop it shows the name of my network and that it has a strong signal but when I try to log on the internet it is unable to complete the connection.

    When I called my internet provider they couldn't or wouldn't help me saying that their system does not show that I have I router. They told me when the power was turned off to the router the identity was lost and that I would have to reset it. When I called D-Link they told me to insert the original CD which by the way I no longer have. My son-in-law said I didn't need it anymore. I do have all the info used in the original installation such as "My Network Name (SSID), "My Security Key" and "My Password" but I can't get to that part that may require this info as shown as an example

    on their web page.

    I told you I was a computer ignoramus. It's so bloody frustrating I am ready to take an axe to the whole bloody works.

    My son-in-law helped me once before but I can't contact him right now.

    HELP!!!!!

  • Chris  Morse
    Chris Morse May 11, 2010

    How many computers are connected, or were connected to the router, is it wireless?

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  • 67 Answers

Try setting it up as follows, if its not working come back on and let us know.


Plug in the modem power.
Plug in the router power.
Plug in one ethernet cable from the modem to the internet port or WAN port of the router.
If not wireless, plug a second ethernet cable into the "1" port of the router and the other end of that cable to the computers LAN or ethernet port.

Attempt to get on a website.
If this is unsuccessful, restart the modem by unplugging the power cord from the modem, wait 15 seconds, then plug it back in.
Unplug the router, wait for 15 seconds then plug it back in.

Still doesn't work?
On your computer, hit Start>Run>type cmd in the text box and hit enter.
A window will open up with a cursor.
Type ipconfig /release
Hit enter.
Type ipconfig /renew
Hit enter.

Try once again to access a website. If this is unsuccessful, return this site and let us know what steps you have tried.


Hope this helps.

Posted on Mar 12, 2009

  • Chris  Morse
    Chris Morse Mar 14, 2009

    Sounds like you have a "rodem", a router with a built in modem. When it is plugged in and powered up, which lights are on or flashing?

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