Question about HP PhotoSmart C4385 All-in-One Printer

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Scanner will not work

HP Photosmart C4385 All-In-One. This will print, but I cannot get it to scan. I have it plugged directly into my computer via USB. When I open the scanning program, it says that the scanner cannot be ''initialized.'' My scanner has worked before, but after moving my small office to another room, I cannot get it to work!

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  • 14 Answers

Hi,
Try this :
At first try to Copy something from the printer to get the hardware is working or not.If not call hp and Hp will replace the printer if the printer is in warranty.

If it is working. Its software problem.
Now there is 2 probabilities.
1>The digital imaging moniter(situated at the bottom right hand corner, with a green round and a chk inside,..is either not there or the digital imaging file is corrupted)
2>Issue with the printer sw .
..............................
But the very thing you can do is try copying something from the printer which shows the hardware functionality of the printer.
Now for the 1st>> goto computer>>drive c>>programfiles(programfiles 86x for vista 64 bit) >>hp>>digital imaging >>bin>>hpqtra08 ....double click on the hpqtra08.Now try to scan again.
Didnt work.
Now for the 2nd opt>> put the sw cd if you have right click explore ..(goto step 3) but if you dont have the cd you can download the sw from hp.com >support and drivers..extract the file and goto run(search bar for vista) type "%temp%" and then click on folder starting with 7z....now goto step 3.
step 3.goto util folder>>ccc>>unistall l2 but make sure you have to unplug the usb first.
>>Small black box will appear and press enter...and wait it will unistal the printer scan driver part.
>>goto printers and faxes folder under controlpanel (printer for vista)...chk if there is any hp printer any more...if there is any printer not in use..delete them.
>>restart the sys and then goto printer sw cd drive or u can take out the cd and put that back again.
>>A installation wizard will appear.
>>click on add a device and only connect the usb once the sw tells you to connect......this will surely work if it had worked before other wise there is some problem with the cd.
In this case download the sw and reinstall the sw but unistall the prev sw.but you have to unplug the usb first.
let me know.
Best wishes
suvrajit

Posted on Oct 04, 2009

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