Question about Tomtom GO 720 GPS

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I plug in my tomtom go 720 and I get an error.

The error says "USB device not recgonized" I've tried switching ports and get the same error. In device manager it says "no dirvers are installed for this device" TomTom won't help me becuase they use windows drivers and not their own and my computers manufacturere, Gateway, won't help because I'm out of warranty. How can I fix this so that I can start hooking my GPS up to my laptop again?

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  • sec_173 Mar 26, 2009

    Experiencing same issue. uninstalled/ reinstalled software on laptop. manually added driver from c:\windows\system32, also tryed the web option to find driver, however it states machine has lastest driver available for 'unknown device'... Event logs first entry:
    The description for Event ID 10000 from source TomTomHOMEService cannot be found. TomTomHOMEService OpenService failed with 0

    NExt entry: (same begining text) : Service installed successfully
    Third entry: (same begining text) :Service description updated successfully.

  • crawdaddydoo Mar 26, 2009

    Actually the solution was a soft reset. Unlike most electronics where the button on the outside is a hard reset and the menus do a soft reset with this GPS the outside is a soft reset. I wish I'd known that before I did the hard reset in the menu and lost EVERYTHING. After doing the soft reset everything works as it should

  • Anonymous Apr 18, 2009

    "I plug in my tomtom go 720 and I get an error

  • sec_173 May 11, 2010

    p.s. running the lastest versions on Tomtom, and have version 4.6 for Laptop. Operatiing Sys = Vista Ultimate SP1 32bit and the machine is only 6 mths old



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Bless your cotton Socks crawdaddydoo !!! pressed reset button on GPS unit, Put it back in cradle, turn it on ... ta dah its working again..... Thank you VERY VERY MUCH...

Posted on Mar 26, 2009

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Download software tomtom home from the link below

Tomtom home software

You need to install this software to laptop .

Follow the instruction while installing this software to use GPs in laptop.

Hope this helps .

Posted on Mar 12, 2009


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