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You will need to clear the print queue first before trying to send another print job.
- Browse to Start ->
cmd... and type in "NET STOP SPOOLER (this will stop the print
spooler service)- Browse to your
windows\system32\spool\PRINTERS\ folder- You should see files there ending in .SPL and
.SHD created around the time you tried to print - delete these files.- Browse to Start ->
type cmd... and type in "NET START SPOOLER" (this will restart the print
spooler service)- Double click the printer icon in the
lower-right corner of your taskbar to examine your print job queue and browse
to View -> Refresh.
Disconnect the printer from the computer. Open the print queue, and be sure that the title bar says "printer offline". If it doesn't, select "use printer offline" from the file menu. Then try to delete the file multiple times if necessary to clear the queue. You may have to reboot the computer, but try this first. Also, you can try pressing cancel on the printer itself. If none of this works, disconnect the printer from power for 10 minutes, and try again. Good luck!!
I have run in to this more times then I would care to count. Unfortunately, what worked one time did not necessarily work on a different computer and sometimes even on the same one. If, after several reboots, the problem still exists, disconnect the printer from the computer. Try again and reboot one more time and try. If that fails, make sure you have the cd with the drivers or go to HP's website and make sure they are available. Delete the printer! Reboot 2 times. At this point, the queue should be gone. Reinstall the printer, reattaching it when asked.
If the port had been changed to LPT1 the printer will not work.
LPT1 is the large parallel port, while you are using USB on this printer.
the red light came on probably because of a jam , or because of one of the documents in the printer cue.
The easiest thing to do is
Unplug printer usb. Go to control panel>installed printer. Delete all the instances of this printer from there and chose to delete drivers if asked. Reistall the printer using the printer disk, plug in printer data cable only when asked by setup wizard.
If you have a different USB cable, also use it, just in case.
If that does not fix the problem , then there is an internal fault in the printer.
those buttons dont stop whats in the queue. You need to go to your printer icon, right click and select the first tab on the list, from there, you will see all the files being dumped to the printer, right click file and select delete, this will erase everything in the buffer.
Driver could be corrupt. Disconnect the printer or at least be sure it is turned off.
I'd do both and reinstall the CD software program that came with
the printer. When the software program asks you to connect the
printer to the USB port, do so and it should again work properly.
Hope this helps. Bud