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Phone not working correctly after power outage

After a power outage, our Avaya Partner Advanced Communication System phones are messed up! We have not contract with Avaya so they won't help us. Have had the system since 2004. It only does one half ring, then goes directly to a recording says the party is not available (sometimes only say ''goodbye'') If it does say our unavailable, it let you chose a different extension or the receptionist. When you chose receptionist, it rings and then say the party is unavailable, and gives you the same options again. The intercoms do not work at all. I can call out with no problem, and can answer a call if I am quick enough to catch the caller before they hang up, since they can't actually get anyone. Date and time are set for 01/02 Sun 6:00pm. now. It is actually 03/12 l:08pm. Any ideas? The manual is pretty much GREEK to me! Talks in circles.

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6 Suggested Answers

SOURCE: Avaya Partner-18D office phone-After an intercom call, the receiver's phone rings

Try hitting the speaker button and intercom your boss. When you hit the speaker button to hang up, do you get the same thing? If not. It could be that the gray "clicker" switch that pushes down when you put the handset back isnt going all the way back down...

Let me know.

Posted on Dec 29, 2007

Vit Avaya BP
  • 211 Answers

SOURCE: Avaya partner 18D phones

No response. closing

Posted on May 09, 2009

cnavarro
  • 2460 Answers

SOURCE: intercom issue

Those are 2 very different questions. Since you both have display phones, look at them. A 7731 on a TA system changes state with the * button. There are 3; Extension, Time, Time & Date.

When she calls you, your Auto Answer button is probably lit. Press it so it turns off and haver her call you again. It should ring, but not always. The button can control a couple of things, according to programming. Now, have her press her AA button until it lights. Now call her. Voice call?

If none of this works, please provide your cabinet model number. It's listed on the side of the cabinet where all the phones plug in.

Carl

Posted on Jun 25, 2009

SOURCE: I can't set up the intercom system on my Avaya Partner ACS R7

To program a page button for other extensions.
At the phone, press Feature 00
press the LIGHTED button you want to program.
press the LEFT intercom button, followed by * (star) and the 2 digit extension number.
Repeat for more buttons.
Feature 00 when done.

Now you can just press the button, and it dials intercom *10 (example)

it will activate the speakerphone and you can talk.

Posted on Jul 09, 2009

consultel1
  • 856 Answers

SOURCE: I have a Lucent (Avaya) Partner 18 phone system.

see if the DND or do not disturb is on. It should be a lit button programmed on the set, if its not programmed press feature 00, press a blank button and press feature 01

Posted on Sep 11, 2009

  • 2 Answers

SOURCE: M7310 phone line ringing does not appear on receptionist phone

Feature **266344
Password 266344
Terminal & Sets
Press Show (Top Right Button)
It will Ask Extension Number
Change to Appearance & Ring

Posted on Sep 30, 2009

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At the phone, press Feature 00
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Repeat for more buttons.
Feature 00 when done.

Now you can just press the button, and it dials intercom *10 (example)

it will activate the speakerphone and you can talk.

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What you are experiencing is loss of programming. Is this fixed? Could be the batteries need replacing....

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