Question about Dell 1700n Laser Printer

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1720 Dell Laser printer Photoconductor Problem

Our 1720 Dell Laser printer is flashing to replace the drum. I did this with two different drums and it continues to flash. When printing a status page it shows the photoconductor is exhausted. Is this the same as the imaging drum? If it is, why am I still getting the exhausted message? Do I need to resent the printer? Thanks for your input!

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  • Anonymous Mar 19, 2009

    I have replaced the Photo conductor, but I am still getting the "Replace drum" and "error" lights blinking.

  • apsparky Mar 30, 2009

    replaced drum, followed instructions to reset...and light is still blinking. I downloaded latest firmware... light is still blinking. When I check the printer from my PC... it still says the drum is down to %6.



  • aakkaa Apr 10, 2009

    I replaced the drum a few weeks ago. It was working fine but now, the printer's giving me the same error light message. The toner is fine, the drum is pretty much new, but it refuses to work.

  • gross1l Apr 17, 2009

    I did figure this out on my own. The key is to open the door to the printer cartridge area. Once I did that it worked fine.

  • buyhomes Sep 06, 2009

    Thank you thank you thank you. You solved my problem, and I did it all by myself following your instructions, no tech support, no computer savvy brother in law, no technically adept husband, just little old me with a little google and someone with similar experience. Thank you thank you. One problem down, I'm sure more will come up.

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I finally figured it out (with Dell Tech Support's help)! When you replace the drum, you MUST reset the counter as well. All you have to do is:

1) Turn off the power using the switch on the back of the printer. Open the front door of the printer.

2) Hold Continue button down, power on the printer, and continue to holding Continue down until the LEDs begin to flash. When the LEDs start to flash, release Continue button. The LEDs will continue flashing until only Error LED will be lit.

3) Close the front door. Continue, Ready/Data, Toner Low and Load Paper LEDs should be lit.

4) Wait till the printer completes the POST process. POST is complete when fan noise and rollers stops. After POST wait for 5 seconds

5) Press Cancel button 4 times slowly until the Toner Low LED is lit. This is the procedure resetting the counter.

6) Press and hold Continue until all LEDs begin to cycle in sequence, then release Continue. Now only the Toner Low LED will be lit.

7) Cycle the power of the printer (turn it off and then back on).

GOOD LUCK, EVERYONE!!!

Posted on Apr 16, 2009

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This is awesome, I was ready to give up on my printer. Thank you so much.

Posted on Aug 10, 2009

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