I just purchased the Nexgrill 720-0718C - charcoal/gas combo. I can not get the ignition to click. The battery is installed with the positive facing out. When I stick my finger in the hole I feel a button that pushes in. There is no click. Not sure what's wrong and I have already changed batteries. Any suggestions? It's brand new.

Replace the batteries. Chinese batteries and they have been in storage. Nice grill.

https://nexgrill.ca/products/deluxe-6-burner-gas-grill-infrared-searing-burner

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did you replace the battery in the igniter?
less than 100 degrees indicates a safety has engaged, close gas valve, open burner valves.....wait 5 minutes. keep lid open, close burner valves, open gas valve until you hear the regulator click
turn on "ignition burner" and ignite (with switch or at specified port).
After this part is lit open other burners one at a time , waiting until each lights before opening the next.

The problem lies with opening the tank valve to quickly. This , then locks up the grill's regulator.

To solve this problem, do the following:

1. Turn the gas tank valve OFF and disconnect the hose from the tank.

2. Wait 5 minutes and reconnect the hose to the tank.

3. Open the tank valve VERY, VERY SLOWLY (Slow motion, slow).

4. Once the tank valve is fully open, light the burner farthest from the tank first and set the burner
control knob on HIGH. Does the flame height look correct for being set on HIGH? If so, light
the remaining burners the same way. Do all the burner flames look correct? If so, you solved
the problem. Remember, to always open the tank valve Very, Very Slowly.

If that didn't solve the problem, you will need to replace the grill's Hose/Regulator Assembly. It runs about $30.00 at any home center or hardware store that sells grills & accessories. If you replace it, turn the tank valve ON Very, Very Slowly.

Hope this helped you to troubleshoot and solve the problem. Happy Grilling!!

Thanks for choosing FixYa.

Let's get this corrected for your 4th of July Cookout.

1. Turn the tank valve OFF and disconnect the hose from the tank.

2. Wait 5 minutes and reconnect the hose to the tank.

3. Open the tank valve VERY, VERY SLOWLY (Slow motion, slow).

4. Once the valve is fully open, light the burner farthest from the tank first & turn it to HIGH.
Did the burner light and the fa,e height look correct? If so, light the remaining burner exactly
the same way. Now, do all the flame heights look correct? If so, you solved the problem.
Always remember to turn the tank valve ON Very, Very Slowly.

If the above didn't solve the problem, you will need to replace the grill's Hose/Regulator Assembly, as the regulator is locked up. You can pick one up from any home center or hardware store that sell grills and accessories for about $30.00. Take your old one with you for comparison purposes.

I hope this helped you troubleshoot and solve the problem, Please let me know and Happy Grilling!!

First, Bud make sure the battery was installed facing the proper direction. The Positive end (+) should be facing out when installed. If that's not the problem, check the wiring from the ignition module to the each burner ignitor. One may be loose or the grounding wire from the ignitor module to the grill's frame, may have lost contact. Also, look carefully at each ignitor tip at the burners. They may have an accumulation of grease, which needs to cleaned off.

If all that doesn't resolve the problem, you will need to replace the ignitor module. You can purchase one online directly from NEX Grill http://www.nexgrill.net/ or from Factory Appliance Parts
http://www.appliancefactoryparts.com/search/index.php

Hope this helped you troubleshoot and solve the problem. Please let me know and Happy Grilling!!

As I told a questioner, yesterday. Yes, I believe a kit is available. If you purchased this Jenn Air grill from Lowe's, it was manufactured by Nexgrill Industries. Not Jenn Air. In any event, Lowe's no longer sells the Jenn-Air line of grills. My very best advice is to contact Nexgrill Customer Service @ 800-913-8999. In addition to the burner orifice parts you'll have to have, you will also need a grill tank Hose/Regulator Assembly.

Hope this helps and Happy Grilling!

Yes, I believe a kit is available. If you purchased this Jenn Air grill from Lowe's, it was manufactured by Nexgrill Industries. Not Jenn Air. In any event, Lowe's no longer sells the Jenn-Air line of grills. My very best advice is to contact Nexgrill Customer Service @ 800-913-8999. In addition to the burner orifice parts you'll have to have, you will also need a grill tank Hose/Regulator Assembly.

Hope this helps and Happy Grilling!

I have had the same problem before with same exact grill. The burners get clogged and the gas pressure backs up. I have had this actually split a gas valve and the plastic electronic igniters do not have a chance withe the head. Call nexgrill and get all new burners under warranty. This will solve the problem for a while. The latest burners that I received in Aug 2010 are 1/2 inch shorter and may solve this problem. You may want to buy new gas valves since the excess heat in this area may have damaged the valve. Since 2004, I am on my 5th set of burners, 2nd set of gas valves and 3rd electronic ignitor. May just recycle grill and get a Weber or go with charcoal.

I called Nexgrill technical support at 1-800-913-8999. They are sending me a new thermo couple to keep the valve open when ignited - so the patio heater will stay on. I needed to give them the serial number (inside the propane tank door) and fax them a copy of the receipt.

Hope this helps.

It is inconceivable to me that large manufacturers like Jenn-Air and Nexgrill can jointly make and sell an expensive grill and then completely abandon the consumer. I purchased an Jenn-Air 740-0142 LPG and like so many wanted to convert to nautural gas which requires a larger gas orifice. I spent a month on the internet and phone calling Jenn-Air and finally Nexgrill who actually manufactured the unit in China. The Jenn-Air and Nexgrill serial numbers are the same. the 740 prefix is LPG and the 750 prefix is natural gas. After three calls to Nexgrill I found a manager who actually acknowledged making Jenn-Air but declined selling me parts for it as I believe they have product liability concerns. I call back as a Nexgrill owner and finally ordered natural gas orifices at $10.00 each. The shipment never showed up. Calling back again I was told that they really didnt really have any orifices in stock but could sell me the entire replacement gas valve for $28.00 which I purchased. The valves actually arrived on the shipping receipt was from The Grill Services in City of Industry 909-718-6128 www.grillservices.com . Part number 750-0141/142/593/594.

Forget about pirates in Somalia... we have them right here. Shame on you Jenn-Air and Nextgrill.