I have a reconditionned DELL Precision M3400 laptop that was factory reset when I bought it. I have had to turn on all the hard drives etc. but I am having trouble getting the internal modem to turn on. It...
Usually the recondition, or refurbished product from Dell have been retested to ensure they meet all original factory specifications. I don't understand why your modem and cd rom drive don't work. How long had you purchased it? When you said you can't get internal modem to turn on, you meant it not working?
There are only two things could happen to each of them (modem and cd rom drive)
For Modem: please check it through device manager, and modem to see if it has red x or yellow question mark, or says unknown device, if you do have one of these, you need to install correct driver. Please check your Dell service tag number (it is on white sticker on back of laptop), and go to dell.com, support, and select driver and downloads, key in your service tag number, and download the modem driver to install. If it still doesn't work, then the physical internal modem is the faulty one.
For your CD rom drive, it should work with just standard driver preloaded by the OS, you don't need to install driver for. It is either dirty, needs to be cleaned by the CD room cleaner disc, or it is bad. You can try to reseat by trying to take whole thing out and insert it back in. If you have Dell diagnostic cd (usually comes with your laptop when ordered) to run hardware diagnostic to find out the faulty one.
This is the common issue with refurbished laptops (most common issue is with keyboard). When buying refurbished one, you have more chances to have some part issues. I suggest to reinstall modem driver to see if it works, and try to clean cd rom driver and reseat it, and hope for the best.
Let me know the status
Jun 16, 2011 |
Dell Computers & Internet