Question about HP DesignJet 800 Printer
System Error: 86:01
Corrective Action: If this error code appeared but was NOT caused by a paper jam, then
try the following:
Too much friction in the Slider Rod. Enter the Printer Information
utility (→ Page 4-26) and check the Scan-Axis usage. If the
percentage is close to 100%, then lubricate the Slider Rod.
The Carriage is bumping into the Service Station. If the carriage
is stuck at the right hand side of the Printer and cannot be moved
out to the center of the Print Platen it is because the Service
Station cannot uncap the Printheads. In this case replace the
Service Station/Aerosol Fan Assembly → Page 8-52.
Perform the Carriage Movement test → Page 4-8. Okay this is the error code direct from the service manual. if lubricating the slider rod does not resolve this issue then you have other problems. more than likely the carriage belt is in need of replacement. check inside of printer for debris. check under the carriage assembly. see if you are able to move the carriage assembly smoothly from side to side. hope this helps.
Posted on Oct 01, 2009
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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