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When you are using the carseats (Rebel or Strata I expect) then make sure that the carseat handles are in the upward postition (as they would be when you carry them) the handles will then support the raincover.
The front seat on the Powertwin does not turn. It only reclines by lifting the handle in the seat back. I rear facing Jane Rebel car seat can be fitted in place of the front seat using special adapters
There should be two black triangular attachments with little red handles that go on to the sides of the buggy. You use the grey handles at the end of the side arm of the buggy to pull the rear locking pins backwards and then slot the attachments on to the front pin with the red handle pointing forwards. Release the grey handle and it will lock into place. When both sides are in place, simply drop the car seat on to top of the two attachments. Removal of the car seat is by using the red handles.
This is exactly what my husband did to our powertwin just 6wks into using it he managed to twist it slightly back into position and it holds so we have just put up with it but my god was I pissed at him! I was told it could be repaired by replacing the seat unit by a local pram shop but this seemed expensive we have managed with it like this for a yr no problems hope this helps.