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Restore for gateway desktops
The way to restore Gateways is to hold down the ALT Key and repeatedly hitting f10 then it should bring you to a boot sequence screen then choose the HDD and then hold down ALT and repeatedly hit f10 again.
That should prompt the restore feature for gateway.
with a "Restore from factory default" option. This loads the system partition (C:) from the recovery partition (hidden). It does wipe every thing out on the C: drive to be like it was when new.
If that doesn't work the only way to do it is to boot into windows and run the eRecovery program
I hope your system was infected with a massive list of viruses which in fact modified your system files and made your system as their host. When your antivirus removed all the virus infections, it deleted the host files too which made your system unstable to work.
You can solve this by two methods:
Either restore your system using a startup disk. But for this, you may require a startup disk which you have created previously.
You may reinstall/ fresh install your Operating System(OS) and this may require the help of a service technician.
Hope this will solve your problems. And for future, you must be careful while scanning your system with an antivirus. Ensure that you have set "the action to be performed after detecting the threat" as"heal" and not "remove" or "delete".
If you want to do the factory recovery, 3 ways to do the system recovery
1 login to windows
3. click All programs
4. click Gateway
5. click gateway recovery manager
6. click restore
7. select systems recovery to factory defaults
Computer will restart itself and start doing the system recovery itself, All you need to do is follow the screen
I have the same problem with my Gateway 7330gz. My laptop got infected with spywares and it was so annoyed that I have to think about recover the system. So I did it with Gateway Recovery software. I chose the recovery option (press F11 when boot up)from hard drive since my dvd drive was broken. It went well but when it boots up again and Windows XP says detecting and installing the drivers and such, it was frozen haft way through. I turned off power many times to reboot but it kept freezing at that point. I search Internet for help and seen this post. Wonderful! I press F2 to go to BIOS setup screen, use right arrow key to move to Advance menu option. There I use down arrow key to select SpeedStep, hit (-) key to disable it. Then F10 to save and exit, hit enter for OK button. The system boots again but this time it was no longer freezing, the setup process went through ok and continues...I am so happy and type this message so it might help others with the same issue. Thanks