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Re: Incorrect Toner was entered - doh!
Ok this will take nerves of steel but it will work. Do you still have the disk that came with the printer to load it into Computer? If not, then go to the Acualaser website and poke around under their support section for Acualaser drivers. If you do then you can start right away. Go to start>control panel>printers>then right click on the printer and uninstall it. Restart the computer, put the disk back in to load the printer and the print wizard should lead you all the way through adding it back. Good luck, let me know how it goes.
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This error comes up when the printer detects that the toner of particular color is missing. This indicated that the indicated color toner is missing from the printer(eg-- C = Cyan, Y = Yellow, M = Magenta, K = Black).
C5150 may face a toner sensor error after installing used sets of toner cartridges and sometimes even after installing new toner cartridges as well. This error can be bypassed. This can be disabled by following these steps---
1. Turn machine on while pushing and holding the (+/-), menu buttons at same time. 2. Menu window will show OKI USER. 3. Scroll to Engine Dialog Mode is indicated Push Enter button. 4. Diagnostic Mode xx xx xx S Mode is indicated. 5. ( = 2 ) . Press (- or +) button until “ENGINE - PARAMETER SET =2” is displayed. 6. Push Enter button. 7. TONER SENSOR - ENABLE is displayed. 8. Push Enter button. 9. Press (- / +) TONER SENSOR = DISABLE is displayed. 10. Press ON LINE CANCEL buttons at same time. 11. (*) is displayed. 12. Restart the Printer.
In this case, actually it is not the Black toner that got depleted.
Here the message being displayed indicate that one of the color Toner supply
need to be replaced as it got depleted and currently the printer is printing in
Black and white using the Black toner cartridge.
in this case, to troubleshoot these issues please try
performing the following and check for the results.
* 1. Check for the level of the toner cartridges:
a) Check from the HP Toolbox application. Here are the steps
to be performed from your PC:
* Access the Toolbox software.
* Select the Status tab.
* Select the Device status option.
Here you can check for the supplies status in terms of the %
remaining for each toner cartridges.
b) By checking the supplies status from the printer control
On the printer display when printer is in Ready mode the
supplies status can be checked from the supplies level indicator. Each toner
cartridge and the Imaging drum level will be indicated by a bar which varies
according to the level of the supplies present.
c) Print the supplies status page from the printer.
* On the printer control panel menu, press Menu .
* Use the (Right Arrow) button
to select Reports, and then press Enter .
* Use the (Right Arrow) button
to select Supplies Status, and then press Enter .
If any of the color toner cartridges and the Imaging drum
have a low supply level replace them with genuine HP print cartridges.
The part numbers of the consumables are as follows:
Check the little switch/door on the right hand side of the drums. This has worked successfully for me.
After replacement of a C3530 Image Drum, the message, "Toner Sensor Error" is displayed.
The plastic shutter in the ID is fully or partially covering the toner sensor window.
Move the cover upward to allow for the sensor to become fully exposed prior to reinstalling the drum.
If you wait until the colour has completely run out, you will see a message to that effect, and the correct cartride will be presented. If you wish to change before this:
1. On the
printers' control panel, press the "right" button (labeled no. 3) once and then
the "down" button (labeled no. 4) until you see the RESET MENU.
2. Press the
"right" button (labeled no. 3) once.
3. Press the
"down" button (labeled no. 4) until you see "CHANGE TONER X" appear on the
screen (where X is either C, M, Y or K, Cyan. Magenta, Yellow or Black).
4. Press the
"right" button (labeled no. 3) once. The printer will rotate the toner carousel
to the correct position for you to change.
5. Open the
printer door and change the toner as normal.
I had the same problem and found that one of the toner cartridges must have not been seated properly. I removed the black toner cartridge and re-fitted it. The printer now works fine again with no errors. 17H is a code relating to a fault in the rotation ......... possibly one or more toner cartridges need checking. Use the menu on the printer to turn it to the appropriate position (i.e. engine menu then select replacement of whichever toner you are checking).
Hope this fixes your as well.