Partner 18d display problem AVAYA

Hello Tom,

Avaya actually has SEVERAL "PARTNER"
models referred to as 18D... but when I was associated... they WELCOMED CUSTOMER CONTACT opportunities in the
continental U.S. ... call their toll-free Heipline,
available 24 hours a day, at 1 800 628-2888.


You should first check your owners manual...

The most likely cause:
is the "DND" (do not disturb) Feature is "ON".

If you books are not immediately available AVAYA customer support can assist your EVERY COMMUNICATIONS NEED.

For free manuals check out the URL (link) below...

If you are still stunned (a lot of buttons) comment me back with the EXTRA 3 characters in the name... and I'll look up your precise model.

Results 1 10 of 10

Press Feature 00 (zero, zero) from station 10 or 11. Press left intercom button twice, press #103, and then enter time in military format (24 hr). Press feature 00 again. This is all done with the handset down.

Avaya Partner 18D Button phone:
Two possible solutions,
First, could have a bad handset cord.
Second, I have come across a bad handset connection ports on the Euro style phones. The handset cord and the port just don't mesh well or the port itself is bad.

Is it on the same line? What about when you call other extensions, is there static?

If it is a line, swap that line and another. If you have static on the same line port, then it is a port problem of the system. If it follows the dialtone, the line from the phone company is the problem.

Get yourself 2 alkaline AA batteries, keep the power on, and look for the door on the lower part of the face on the ACS processor module. Pop the cover and replace the batteries.

Carl

Call your distributor. I dont remember hearing anything about a bad batch. I think Partner phones only have a 1 year warranty, but maybe it is longer....

It should say "Calls" on your display. If not, the caller ID log is not set up.

Sounds like you changed your line selection. Changing line selection on a Partner system is done on either ext 10 or 11.
At one of those ext's press the feature key and "00"
Next press the left hand intercom twice
The display should say system programming

Press the right hand intercom once. The display should say Centralized Programming.

Enter in the extension number that you want to program.

enter **
press the lit line in the order you want the to be used, i.e. line 2 then line 3 then line 4 etc.
enter ** when finished with line selection
.
Press feature "00" to logout
Hope that helps

The phone is forwarded.
At that phone, press feature 11, XX, XX

Where the XX's are is that extension number. So if it was extension 12:



Feature 11, 12, 12

Try hitting the speaker button and intercom your boss. When you hit the speaker button to hang up, do you get the same thing? If not. It could be that the gray "clicker" switch that pushes down when you put the handset back isnt going all the way back down...

Let me know.