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If your changing the speed dial numbers under the individual buttons thats done by pressing feature 00, the button you want to change the speed dial number on, and enter in the new number.
If your changing the system wide speed dial numbers, From extension 10 enter in feature 00, press feature then the 3 digit code for the speed dial bank (600-699), then enter in the new telephone number. Either press feature and the next 3 digit code for the next number or press feature 00 if finished.
Try hitting the speaker button and intercom your boss. When you hit the speaker button to hang up, do you get the same thing? If not. It could be that the gray "clicker" switch that pushes down when you put the handset back isnt going all the way back down...