Question about HP Photosmart 2575 All-In-One InkJet Printer

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Ink cartridge not recognized

I have the color and b&w cartridge installed....i have had the color cartidge in for at least a year (i barely ever print in color)
suddenly it starts telling me that i have the wrong color cartridge installed and won't let me print, scan or event get out of that screen
i've tried cleaning it, unplugging it overnight, and nothing is working
help!

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First, I would try to remove both of the cartridges, close printer, power down, and remove power cord and let sit for 5 minutes. Reconnect, reinstall the carts, and see if problem still occurs. Otherwise, I would also go to this link and select "check to see if I have the latest drivers" at the top of the page and update your software. Also, if you have another color cart, switching it with a new one would also be an easy step to see if it is just a cart issue.
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&product=441240&lang=en#

Posted on Mar 12, 2009

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dont forget to vote!! :)
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