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If you are using an Eltron printer, and you have not installed the printer driver, follow the instructions below. You must install the driver provided below. The driver provided with your printer will not work with UPS Internet Shipping.
Installing the Eltron Thermal Printer
Make sure you have set up your thermal printer equipment, cables, and thermal labels as described in your UPS Thermal Printer documentation.
The following instructions will help you download and install the UPS Thermal Printer driver program (UPS_319_117.EXE) to your selected directory.
Select the Download the UPS Thermal Printer Driverlink below.
When prompted by the File Download - Security Warning dialogue box to choose Run, Save, or Cancel, choose Run. When prompted by the Unknown Publisher Security Warning, "Are you sure you want to run this software?", choose Run.
Select Unzip to extract the files. Once files are extracted, select OK and then select Close to close the window.
Navigate to C:UPSDrivers and double-click the file setup.exe to start the Installation Utility.
Select the language to install.
When prompted, select the Printer Interface you will be using, then click Next.
USB Connection or Other Connection and click Next. You will be prompted to choose your printer model from a list. Click Next after choosing your printer model and the driver will install.
This is an easy printer to fix since there is only one control button. Turn the printer off. Hold the green feed key down while turning the printer on; once the red light begins flashing, let go of the feed button. This will do three things: the printer will calibrate with the installed media, it will print a configuration label and the printer will go into dump mode. Press the feed key again. One more label will come out with with the words "Out of Dump" printed at the top. If the printer still fails to print, remove the ribbon and try the same procedure with direct thermal labels (UPS or FedEx). From there, consult the manual for more troubleshooting tips.
Are you sure that the page size is wrong, or are you just guessing because of the way that the label is printing? I would uninstall the driver - delete the printer from printers and faxes and remove the driver from Server Properties (in the file drop down in Printers and Faxes). Go to ups.zebra.com/ctp and get the latest driver - you have to have the UPS version of the driver in order to support pass-through printing. Go into your UPS Ship Asst application and make sure that the generic thermal is not checked.
We are manufacturers of jewellery labels and know the problems that you are experiencing. We can offer labels which have been produced specifically to work on these printers
For more information contact: Global Imaging Group Ltd, www.globalimaginggroup.com