Question about HP LaserJet 3390 All-in-One Multifunction Printer

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Paper jamming behind the toner cartridg every time i print

Every time i try to print the paper is jamming behind the toner cartridge.

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Open the rear door and check for jammed paper between the fuser and exit assembly. You will need a flashlight

Posted on Mar 12, 2009

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2 Answers

I have a piece of paper stuck in the top of my hp 1012 printer and I cannot get at the area where the paper is.


Follow these steps to remove jammed paper from the printer

.
1.Open the print cartridge door, and then remove the print cartridge.
NOTE:  Opening the print cartridge door and removing the print cartridge relieves tension on the product rollers, which prevents damage to the product and makes the removal of jammed pages easier.

Figure 1: Open the print cartridge door and remove the print cartridge

shreysri_5.gif
 
CAUTION:  To prevent damage to the print cartridge, cover it with a sheet of paper to minimize exposure to direct light.

 

2.With both hands, grasp the paper where it is most visible, including the middle, and then carefully pull the paper straight out of the product.


Figure 2: Remove the jammed paper


shreysri_6.gif


3.Look inside the product for any torn pieces of paper or labels, and then remove them.
4.If any jammed paper remains in the input tray or the output tray, grasp it with both hands and gently remove it.
5.Reinstall the print cartridge, and then close the print cartridge door.


Figure 3: Reinstall print cartridge and close print cartridge door


shreysri_7.gif

 



1.Press the Power switch to turn off the product.
2.Wait 30 seconds, and then press the Power switch to turn on the product.

 

Happy printing.

 

Regards,

Shrey

Jun 02, 2011 | Printers & Copiers

1 Answer

Will not feed paper


Unplug the printer and wait half an hour. You want the internals of the printer to cool down, otherwise they might burn you.
Open the top of the printer, and remove the toner cartridge, there will be visual instructions printed on the top of the cartridge on how to remove it. Take care to place this on paper towels, as toner can be shaken loose and will stain anything it lands on.
You should be able to see a paper jam under where the toner cartridge, reach in and remove this jam.
After you've removed the jam, replace the toner cartridge and try printing again.

Mar 06, 2011 | Brother HL 2140 Laser Printer

1 Answer

I have a paper jam i cannot find on a kyrocea fs-1300d any suggestions how to find and correct this problem?


Hi

1. Paper jammed can be found in the paper tray. Just remove all the paper and inspect paper jammed from the feeder roller.

2. Paper jammed can be found in the toner cartridge compartment. Remove the toner cartridge and inspect for paper jammed.

3. Paper jammed can also be found in the rear door of the printer (back door of the print). Check if there is a back door and inspect for a paper jammed into the roller.

4. Paper jammed can be found in the toner cartridge itself. Check for teared paper inside the toner cartridge.

Please let me know if you need more help

Mar 05, 2011 | Kyocera Fs-1300d Printer

1 Answer

DRUM ERROR - HAD PAPER JAM, CLEARED THAT AND NOW IT WILL NOT PRINT - KEEP GETTING DRUM & ERROR


Sorry to hear you are having problems. Printers can be very frustrating at times. Below is a description of how to complete clear paper jams paper can get jammed it there pretty tightly and in very small places. Ensure you've followed all the steps to clear your paper jam and you should see your printer start working again. Refer to your user guide (or download via the link provided at the bottom) for illustrations.
  1. Open the front of the printer.
  2. Slowly take out the drum unit and toner cartridge assembly. Some of the jammed paper will be pulled out with the drum unit and toner cartridge assembly.
  3. Set the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.
  4. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes inside the printer.
  5. Close the front cover.

    Note: Do not put the drum unit and toner cartridge assembly back in at this point.

  6. Pull the paper tray completely out of the printer.
  7. Pull the jammed paper down and out of the printer.
  8. Open the back cover (back output tray).
  9. Still looking at the back of the printer, pull the tab toward you to open the fuser cover.
  10. Pull the jammed paper out of the fuser unit.

    HOT SURFACE
    After you have just used the printer, some internal parts of the printer will be extremely hot. Wait for the printer to cool down before you touch the internal parts of the printer.

  11. Close the back cover (back output tray).
  12. On the drum unit you set aside, push down the green lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit.


    CAUTION
    Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

    To avoid print quality problems, DO NOT touch the roller part of the toner. Try to keep you hands, fingers and everything else away from there.

  13. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the green lock lever will lift automatically.
  14. Open the front cover. Put the drum unit and toner cartridge assembly back in the printer.
  15. Put the paper tray firmly back in the printer.
  16. Close the front cover.
  17. Make sure that the Error LED is now off.
http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_HL_2140_2170W_EN_1160.PDF

Jan 27, 2011 | Brother HL-2170W Laser Printer

1 Answer

Our printer is not picking up the paper from the tray and is saying it is jammed. There is not jam.


Hi there !

Is your printer had jammed before and it stop printing in the middle of printing? For some reasons, paper can jammed due to printing interruptions, printer turn off, improper loading or feeding of paper, roller feeder had problem and others.

If jams before and paper have let inside the printer, please do the following first:

1. Check th paper tray, see inside if the paper is jammed inside that compartment. If there is paper jammed, remove, turn off your printer and turn on. This will solve your problem.

2. If not, open the printer cartridge door, remove the toner cartridge and look for paper jammed inside. If these is paper inside, remove it, turn off the printer and turn it on.

3. If you cannot see the paper jammed inside, the paper maybe inside the heating area. To remove paper, just turn off your printer and turn it on to roll over the paper jammed inside of it.

4. If the printer is blinking and saying there is paper jammed. You have to check the cartridge toner by opening the cartridge door, remove the cartridge and return it back but be sure it is well firmly fitted.

If following the 4 diagnostic procedure and you cannot locate the jammed paper, the problem lies on the toner cartridge itself. When toner cartridge is not rolling over, it will stop feeding the paper and it will cause printer to jammed.

To diagnose the problem, put old printer cartridge and if no toner power, just shake it well and I am sure there is still small amount of powder inside it and if it prints, the toner cartridge you purchase is defective. Reason, factory defect or improper refilling and part is not working well.

I hope it is helpful and thank you for using FixYa !

Jan 06, 2011 | HP LaserJet P3005n Printer

2 Answers

Paper jams, remove toner put it back then restart printer!


May be the rubber rollers are coated with dust
Clean it and try after it dries.
(Plz do not use 70grammes papers)...use 80g

Feb 06, 2010 | Brother HL-2070N Laser Printer

3 Answers

I have a total of 10 HP Color LaserJet 4650 printers, and 7 of them have the following problem: they jam at the fuser whenever a full-color picture, photo, or slide is sent to print (especially ones with...


This jamming has to do with third-party toner cartridges being used. I had this problem using Xerox toner cartridges and found that I would have no jamming if I used at least 2 hp-brand toner cartridges and the rest Xerox. I then used a different brand of 3rd party toner cartridges that would not jam as long as just the black cartridge was a genuine HP black toner cartridge. This issue has been confirmed even by the manufacturers of the generic toner cartridges. Hope that helps!

Oct 15, 2009 | HP LaserJet 4650 Color Printer

2 Answers

Paper jam


are you sure you have put the cartridge in correctly, remove cartridge and put again carefully.

Mar 27, 2009 | HP LaserJet 1020 Printer

1 Answer

Ricoh AC 104 copier


If the paper jam occured behind the toner cartridge, did someone pull it out and leave a piece behind the toner? Look to see if there is a small piece of paper jamed in the connector of the toner / developing unit. Also look for any small piece of paper in the paper path.

May 24, 2008 | Printers & Copiers

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