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Log into your mailbox from your extension and then press number 3 for options follow the prompts to change your greeting, This is assuming you are using a comdial or keyvoice voicemail system since you did not state it
The Small Office lite is the voicemail system are you trying to change the name on the voicemail or the telephone set. There should be a comdial cabinet hanging on a wall if you look on the right hand side of the cabinet there should be a sticker with a american flag on it this sticker will tell you model
In a standard Impact system the entire universe of numbers is 10-41 in a standard E-80PT. You could dial 0 or 10 from the unknown extension and read the display, or just start dialing each unknown or sequentioal number until it rings.
you will need to log in from a main phone or phone with LCD screen and go to the set you need to set to default in the menu...this maybe only be done through your vendor unless you know the system password to get into the configuration mode.
The only way to fix it without your vendor getting envolved is to try to reboot your voicemail server/phone switch(depending on the model of your system it can be inside of your switch or separate computer).
Your voicemail is down right now
Your phone model number is no help with this problem. You could have this phone on one of several different Comdial phone systems using one of several different voice mail systems. You will need to determine which voice mail you have and locate instructions for that specific unit.
Sounds like your system defaulted. Only a few phones ring at system default and you may not have those ports connected.
First, you need to figure out which Comdial Impact system you have. The phone will work on a few different Comdial systems. Find the main box and get a model number from that.
You'll have to tackle re-programming ringing yourself or pay a local company to do it. If you do it yourself you will need the "programming and installation" manual specific for your system. A "user guide" will be of no use to you. You can search the net for "Comdial Digitech, Impact & Impression Programming & Installation Manual"
Next, I would suggest a UPS backup for your system so this does not happen again. Unless you have a large carded system with dozens of phones, your phones require less power than a typical computer so a UPS made for a computer will be fine. The system will default either when the system memory battery goes too low or I have seen a few cases where power fluctuations will cause it (like when the power goes on-off-on-off rapidly in a storm) either way a UPS system with surge protection will help.