Question about Xerox Phaser 8500/DN Printer
We're not getting an error code, but no jobs will print out. The diagnostics work fine, a test page prints, but no job sent from a network computer will print. The network is up and running fine; jobs will print on other network printers.
I was having the same problem. Turns out the IP address in the printer was incorrect. Once I changed the IP address the printer works just fine through our network again. Find your IP address off your server and follow these steps:
1. Choose Info on display menu, press okay button
2. Choose Info pages, press okay
3. Configuration pages-printer info, press okay
4. IP address should read: Correct IP Address number should be displayed on screen.
If not follow these steps to change it:
1. Find printer setup on display menu, press okay
2. Go to connection setup-press okay
3. Network setup-press okay
4. TCP/IP setup-press okay
5. Auto should show as “Off”
6. TCP/IP should show as “On”
7. DHCP/Boot should show as “Off”
If any of these are not listed on display correctly press ok, reset to either On or Off and then enter correct IP address.
Press okay button and follow steps on display menu to exit back to main menu display screen.
Posted on Mar 26, 2009
Can I print using only black ink is I'm out of yellow
Posted on Mar 24, 2011
I am having the same problem now, the printer ip address is set manually to 192.168.1.100 to avoid this kinds of issues of the computers looking for the printer on another ip it previously had.
It's best to assign the printer a dedicated ip but you should probably make it a higher number than the other computers on the network so your dhcp server doesn't mistakenly assign another computer on the network the same ip address as the printer (my current issue), I don't know why my pc is being allowed to get assigned the same ip which was already manually programmed into the printer. (This is why I suggested using a higher number ip for the printer to avoid such conflicts).
It's an easy fix, reboot all the devices unfortunately for me I have a lot of open windows and processing some important info now and cannot shut down my computer now however the rest of the network is suffering now because there is an ip address conflict.
If you go to the printer control panel and go to troubleshooting and network the printer will issue a code and tell you the problem.
For me it said Duplicate IP address must be resolved for TCP/IP to function properly followed by the ip address and the mac address of the conflicting device.
Hope that helps.
Posted on Jan 22, 2011
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jul 25, 2016 | Xerox Office Equipment & Supplies
Feb 26, 2015 | Xerox Phaser Office Equipment & Supplies
Oct 11, 2014 | Xerox Phaser® 8550, 8560, 8560MFP Extended...
Sep 25, 2013 | Xerox Phaser 3250D Laser - Monochrome...
Dec 25, 2010 | Xerox Phaser 8500/DN Printer
May 02, 2010 | Xerox Phaser 6250 Laser Printer
Dec 19, 2008 | Xerox - PRINTERS - PHASER 4510 (N) LASERPR...
Oct 09, 2008 | Xerox Phaser 6100/BD Laser Printer
Apr 13, 2008 | Xerox Phaser 8550DX Laser Printer
Mar 04, 2008 | Tektronix Phaser 860DP Thermal Printer
Jun 30, 2014 | Xerox Phaser 8500/DN Printer
Jun 04, 2014 | Xerox Phaser 8500/DN Printer
1,237 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: