Question about Xerox Phaser 8500/DN Printer

3 Answers

Xerox Phaser 8550 Won't Print

We're not getting an error code, but no jobs will print out. The diagnostics work fine, a test page prints, but no job sent from a network computer will print. The network is up and running fine; jobs will print on other network printers.

Any ideas?

Thanks!

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  • dante_harris Mar 12, 2009

    But the words on my command screen blink.

  • kwilliams329 Mar 12, 2009

    Check the troubleshooting display on printer screen and look under networks. My printer was doing the same thing and it showed a network link error-I don't recall the code that it listed on the display. It seems the electronic module has failed and while the printer thinks it's hooked to your network; it's actually timing out and not getting the message to print documents from the network. Cost of new electronics module to repair is $515 plus labor.

  • drews Mar 17, 2009

    @kwilliams

    The network diagnostic shows no errors.


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I was having the same problem. Turns out the IP address in the printer was incorrect. Once I changed the IP address the printer works just fine through our network again. Find your IP address off your server and follow these steps:

1. Choose Info on display menu, press okay button
2. Choose Info pages, press okay
3. Configuration pages-printer info, press okay
4. IP address should read: Correct IP Address number should be displayed on screen.

If not follow these steps to change it:

1. Find printer setup on display menu, press okay
2. Go to connection setup-press okay
3. Network setup-press okay
4. TCP/IP setup-press okay
5. Auto should show as “Off”
6. TCP/IP should show as “On”
7. DHCP/Boot should show as “Off”

If any of these are not listed on display correctly press ok, reset to either On or Off and then enter correct IP address.

Press okay button and follow steps on display menu to exit back to main menu display screen.

Posted on Mar 26, 2009

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Can I print using only black ink is I'm out of yellow

Posted on Mar 24, 2011

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I am having the same problem now, the printer ip address is set manually to 192.168.1.100 to avoid this kinds of issues of the computers looking for the printer on another ip it previously had.

It's best to assign the printer a dedicated ip but you should probably make it a higher number than the other computers on the network so your dhcp server doesn't mistakenly assign another computer on the network the same ip address as the printer (my current issue), I don't know why my pc is being allowed to get assigned the same ip which was already manually programmed into the printer. (This is why I suggested using a higher number ip for the printer to avoid such conflicts).

It's an easy fix, reboot all the devices unfortunately for me I have a lot of open windows and processing some important info now and cannot shut down my computer now however the rest of the network is suffering now because there is an ip address conflict.

If you go to the printer control panel and go to troubleshooting and network the printer will issue a code and tell you the problem.

For me it said Duplicate IP address must be resolved for TCP/IP to function properly followed by the ip address and the mac address of the conflicting device.

Hope that helps.

Posted on Jan 22, 2011

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