Question about Brother MultiFunction Center MFC-440CN All-In-One InkJet Printer

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After a power outage, my Brother printer,

Aftaer a power outage, my Brother printer, MFC-490CW is offline. I have tried going into the control panel and clicking on print offline, to no avail.

Do I need to re-install the printer?

THANK YOU!

Computer is HP Pavilion with Windows Vista

I am a Senior, so please be as simplistic as possible.

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First off, make sure that you have turned both the printer and the computer off and then turn them on(cycle the power). When you go to the printer in 'printers' be sure that the printer is not light in color, if it is, then it's failed to come back online or it's broken. When you say, 'I have tried going into the control panel and clicking on print offline', I take you to mean 'print online', because you don't want to print offline, you want it online...

The easiest way to solve this is to move the usb plug going into the computer from the printer from one port to another, this will force the computer to re recognize the printer. I see that this printer has network capability. I am assuming, that the printer is connected via USB and not Ethernet. [USB, rectangle the size of your pinky, but narrow, Ethernet looks like a big phone plug]. If you move the plug from one USB slot to another and you don't hear the hardware connect sound(low tone then high tone), then your printer may be broken. It is possible if it is broken that the Ethernet port still works, but using that is beyond this discussion.

Good luck,

Brett

Posted on Mar 12, 2009

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