Question about HP Compaq Presario SR1950NX PC Desktop

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Virus I have a virus that has affected many programs as well as the Internet. The only way I can get mail is through HotMail. My virus protections are up to date.

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  • judid1 Mar 12, 2009

    We are only assuming that the problem is a virus. Sorry, don't know the name of it. Will give you any info I can. Judi. Thanks.

  • judid1 Mar 12, 2009

    I went to AdAware and it showed Win32TrojanSpy 4, but it indicated it had taken care of this. It also showed 83 cookies that had been eliminated. Hope this will help. Judi.

  • judid1 Mar 12, 2009

    Do you mean to wipe it clean and start all over? If so, where do we go to do this? Thanks.

  • Tim Nelson
    Tim Nelson May 11, 2010

    do you know what the name of the virus is?

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You need to format the laptop. the only way to remove viruses, no antivurs can help once they strike this bad

Posted on Mar 12, 2009

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I cant get locked in to www.hotmail.com since updating my AVG anti virus protection


Windows Live Hotmail normally loads without issue, but several problems on your computer can restrict access to your account.
Firewalls with high security sensitivity, malicious spyware and disabled cookies are three of the main reasons for blocked Hotmail accounts.
Hotmail also does not load if Microsoft blocks your account for spamlike activity.
This can happen if your account was compromised, or hacked.
Cookies

If cookies are disabled on your Internet browser, Hotmail cannot load.
Cookies store specific data about you that you have provided to a website, such as your name or address.
To turn on cookies in Internet Explorer, click "Tools" and "Internet Options."
Click "Privacy." Move the slider from "Block All Cookies" to "Medium."
This security level blocks advertising cookies but enables the cookies that allow you to access your Hotmail.
To enable Firefox cookies, click "Tools," "Options" and "Privacy."
Click "Use Custom Settings for History."
Enable cookies to view your Hotmail messages.

Check for Spyware
Spyware is a type of malicious software that steals your personal information or disables functions of your computer.
Spyware on your computer may block access to your Hotmail.
Run an anti-spyware or anti-virus program, such as Norton, AVG or Avira.
If you have a spyware or virus infection on your computer, these programs find and destroy it.
Some malware affects the "hosts" file on your computer.
Find and open the file "C:\Windows\System32\Drivers\etc\hosts" in Notepad.
Look for "passport.com" or "hotmail.com."

If you see either, malware has possibly infected the file.
Change the IP address affiliated with the file name to eliminate the problem.


Blocked Accounts Hotmail blocks accounts when it detects spamlike behavior from them.
For example, if hundreds of advertisements are sent from your account in just a few minutes, Hotmail views this as spam and blocks your account.
If you are not sending spamlike emails or instant messages, someone may have guessed your password and accessed your account.
If Hotmail blocks your account, you have the option to enter your cellphone number as verification that you are the true account owner.
When you enter your number, Microsoft sends a text message to that phone number.
Retrieve the verification code from the text message and enter it on the Sign-In page.
When you access your account, change the password immediately.

Other Options

Your firewall may block access to Hotmail or cause emails to not load.
To determine if the firewall is the problem, disable it temporarily and try to access your mail. Firewall settings are sometimes set too high.
Lower the security sensitivity before you attempt to log in to Hotmail.
If you notice other websites not loading, reset your router.
This solves many connection issues.
Check the clock on your computer.
An inaccurate clock may block you from loading Hotmail.
To ensure your clock's accuracy, click the clock in the bottom-right corner of the task bar.
Click "Date and Time" and "Internet Time."
Click "Change Settings."
Click the check box next to "Synchronize With an Internet Time Server."
Click "OK."

Oct 03, 2013 | hotmail.com

Tip

How to disable/enable email scanning in Trend Micro internet security


1.Open the Trend Micro Internet Security main console by doing any of the following:

Click Start > Programs or All Programs > Trend Micro Internet Security > Trend Micro Internet Security.

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OR Double-click the Trend Micro Internet Security icon on the lower right corner of your screen.

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2.On the left panel, click Virus & Spyware Controls. Under Protection Against Viruses & Spywaresection, click Settings

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3.Under Check for the following threats section, put a checkmark in the checkboxes for Threats in incoming mail and Threats in outgoing mail to enable mail scanning. To disable it, remove the checkmarks.

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4.Click OK to save your settings.
5.Close the Trend Micro Internet Security main console.

on Mar 07, 2010 | Trend Micro Internet Security Pro 2009 for...

Tip

How to disable/enable email scanning in Trend micro antivirus


By default, the incoming and outgoing mail scan functions are enabled in Trend Micro Internet Security. To enable or disable mail scanning, do the following:

For Trend Micro Internet Security Pro 2009 and Trend Micro Internet Security 2009 and Trend Micro Internet Security Pro 2008 and Trend Micro Internet Security 2008

1.Open the Trend Micro Internet Security main console by doing any of the following:

Click Start > Programs or All Programs > Trend Micro Internet Security > Trend Micro Internet Security.

1038b52.gif

OR Double-click the Trend Micro Internet Security icon on the lower right
corner of your screen.

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2.On the left panel, click Virus & Spyware Controls. Under Protection Against Viruses & Spywaresection, click Settings

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3.Under Check for the following threats section, put a check mark in the check boxes for Threats in incoming mail and Threats in outgoing mail to enable mail scanning. To disable it, remove the check marks.

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4.Click OK to save your settings.
5.Close the Trend Micro Internet Security main console.

on Mar 02, 2010 | Trend Micro PC-cillin Internet Security...

1 Answer

Comerfordrichard@hotmail.com.ie


Probable solutions to Hotmail email access problems

  • Verify the internet connection - Is it indeed working? Try loading other web sites like Yahoo.com.
  • Delete the temporary internet files / cache of the browser. You can do this through the tools and settings section.
  • Change the HTTP settings - please refer Hotmail sign in problem for details.
  • Use a different browser - I suggest downloading and installing Google Chrome.
  • Your account may be blocked. Hotmail suspects you may be using the account to send spam and hence disables access to it. Please contact the Hotmail support staff or wait for a day and check again.
  • If you are running Windows XP or Windows Vista, download and install Windows Live Mail email program - please refer that link for step by step instructions. You then need to set up your Hotmail account - for screenshots and walkthrough read Windows Live Mail settings for Hotmail accounts.
    This is a lengthy process, no doubts; but has many advantages. You maintain a copy of the emails on your local computer which protects against accidental online deletions and account hacking and you can access your emails even without an active internet connection.

Dec 30, 2012 | hotmail.com

1 Answer

My husband and I both have MSN-hotmail accounts with our own e-mail addresses. How can we sign in without having to enter our e-mail addresses and password each time.?


  1. Clear your web browser cache.
  2. Make sure cookies are enabled and clear your cookies.
  3. Update your Adobe Flash player.
  4. Force a page refresh. After logging in and landing on the blank page, hold down the control key on your keyboard and while holding it down press the F5 key on your keyboard.
  5. Internet Explorer Users: Restore the default web browser security levels.
  6. If you use Internet Explorer try using Mozilla Firefox instead. Download and install the latest Firefox and then use Firefox to go to Hotmail.com
  7. Check your Anti-Virus software and make sure it is up to date. If you do not have an anti-virus program I recommend installing Avast personal edition.
  8. Update and run your anti-spyware program. If you do not have a program that checks your computer for spyware I recommend installing, updating, and running a full scan of your computer with StopZilla or Spybot S&D.
  9. Do you have other security/firewall software installed such as Zone Alarm or Defender Pro. Try downloading and installing the latest version. If you have already have the current version try reinstalling it.
  10. Reset your web browser privacy and security settings to the defaults.
  11. If you use Internet Explorer, download and reinstall the latest version of Internet Explorer. After upgrading / reinstalling Internet Explorer, try going to Hotmail.com and see if you can login.
  12. Instead of using your ISP's DNS servers use the OpenDNS servers.
  13. Instead of using the webmail interface try reading your Hotmail with Windows Live Mail
  14. Sometimes Hotmail is the problem, try waiting an hour and try to login again by going to Hotmail.com.
  15. You probably tried already, but if not, try rebooting your computer. ahsjfjhc1jvdtiwnfhjizqryghqooatggibtttrlynvl0z4coqlogucnqgadufxbewgodamibgzfwspmu4csj+wm1pkj1okiiujp6weesb+bggkhqhurj5u6caosgtvmjgxzfdhtogipxgajagbgmztpc5knaxkcmaiq1b1pgsotwcgqzyiaghx4afcnfzqfdf5ikwckggenqxaxkdgi1ybcpwrmccdcac0tadrsugrdyacyfij0qsdaaiieiqbeypweh5jxtyszaqbmxyadd8kqaoqcti8cxfz5cgrbdyruzd6auifniihow1qquccbfxjmlm7qftgiionzheyuagwiads=

Jul 16, 2011 | Computers & Internet

1 Answer

I M WORRIED ABOUT VIRUS. WHAT CAN I DO NOW?


If you are worried about viruses affecting your computer, I suggest you install an anti-virus program on your computer. There are commercial anti-virus programs such as Nortons and McAfee.
There are also freeware anti-virus programs on the Internet, AVG is a good program. Generally commercial programs offer better protection.
AVG also offers a commercial version of their freeware anti-virus program.
Please click on this link to download freeware AVG should you wish to use this program :-
http://free.avg.com/us-en/download-avg-anti-virus-free

Nov 11, 2010 | Computers & Internet

1 Answer

All of my attachments have an error alert saying Virus detected


Go to www.trendmicro.com, and do the free scan Trend Micro's House Call virus, spyware and malware scanner and cleaner. http://housecall.trendmicro.com

If you have anything, remove them. Helpful Free Software below Read On.


FREE SPYWARE
Download Spybot Search & Destroy. Restart computer, then run Spybot to see what spyware comes up, AND DELET IT.

FYI---Virus Protection-- 2 programs of virus protection will conflict with each other and will actually cancel out the protection. SO just download one.

Running Spybot Search & Destroy with EITHER Avast or Avg (great Free virus protection programs ) will keep a computer in good working condition. FREE

Avira AntiVir – Free Anti-Virus Protection
http://www.free-av.com/

FROM MICROSOFT 2009 -Free --Security Essentials
http://www.microsoft.com

Pop up Blocker- free
www.panicware.com

Spybot - Search & Destroy 1.5.2 -FREE SPYWARE
http://www.download.com/Spybot-Search-De…

Avast- FREE ANTI VIRUS PROGRAM
http://www.avast.com/eng/home-registrati…

AVG- FREE SPYWARE PROGRAM
http://www.free.avg.com

Ccleaner- FREE
http://www.download.com/3120-20_4.html?q…

Malware- FREE
http://www.malwarebytes.org/.

$ *** KASPERSKY ***
http://www.kaspersky.com

There are alot of $ anti-virus and Internet security programs out there-ie: Norton, McAfee, Panda, Bitdefender. If you would like to pay $ then get ***Kaspersky***-- 2010 , I feel that is the best for your money.

REMEMBER TO KEEP UP THE DAILY MAINTENANCE ON ALL OF YOUR COMPUTERS.!
Good Luck.......

Nov 17, 2008 | Yahoo Mail

1 Answer

I have purchased the System Suite 8 professional Anti, spyware ,Anti Virus program and use it on my Dell 1501 Lap top. Have recntly developed a Virus on my system labeled as "Virus Response Lab,...


go to kasperskys website and do an online scan or just download kapersky
kaspersjys the best anti virus and firewall protection u cna get
so scan it with kaspersky
andmnean while turn the internet oifff on the laptop and keep internet usage ion the laptop to a minimum
or u can go to the location tht system suite tells u where the virus is at and go there and remove *** manually

Nov 09, 2008 | Computers & Internet

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