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NO POWER My Dyson DCO4 Absolute (purple&lime) won't' switch on. I've checked the plug fuse, wall socket and also filters and hoses on machine all seem fine so think the problem is with the on/off button (maybe loose wire or something) but how do i get to it, is there a special way to remove the green on/off button in order to check the connection? Thankyou in advance for the help i am sure you will be able to provide.

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The problem is almost certainly a fatigue break in the flex. These usually happen where the flex enters the handle through the rubber sleeve near the on off switch. You will need to cut about four inches off the wire and reconnect it to the switch. To do this, you need to remove the on/off button as you have suggested. If you press the green button down, you will see a tiny slot at the side of the button on the side nearest the handle of the cleaner. You will need to slip a small screwdriver with a blade about 3-4 inches long down the slot, in order to disengage the little hook at the bottom of the button moulding that clips it into the body of the cleaner. This is a real fiddle and you will probably mark the casing in the attempt. I have done it dozens of times and I still end up shaving off the ridges I have made in the plastic so the button doesn't stick when I reassemble it! Once you have done this, you can draw the buttup upwards and take it out. This will reveal a philips screw holding the switch button in place. Unscrew and remove the switch, then cut and re-make the connections after removing the 4 inches of flex. You will need to replace the spade connectors on the wire, or cut, solder and insulate the re-joined wires before re-assembly. If you are handy with a solder iron or have some small spade connectors to use, go for it, but be sure you are competent to make this repair. Usual rules for dumb people apply her folks. UNPLUG from the mains before you start tinkering around!

Posted on Mar 13, 2009

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Dyson dc04


Hi there, it's Jack at Dyson.

Like most Dyson vacuums, DC04 is equipped with a thermal cutout, which will shut the vacuum off for protection if it starts to overheat. This could be due to a blockage - the pre-filter may also need a wash. It should automatically reset after it's had at least 2 hours to cool down. You can prevent this from reoccurring following the steps below.

To wash the pre-filter, use cold water without detergent, as shown in the video below. Allow at least 12 hours for both parts of the filter to dry completely before replacing it.


To check the vacuum for blockages, just follow the steps shown in our online Support guide: http://www.dyson.co.uk/support/dc04/dc04-standard/my-machine-is-not-working/machine-won-t-switch-on-or-cuts-out/machine-won-t-switch-on-or-cuts-out/my-machine-cut-out-whilst-i-was-using-it/how-to-wash-filters/machine-not-sucking-picking-up-as-well-as-usual-dc04/wand-suction

If you'd like further advice after giving these checks a try, please give our experts a call directly on 0800 298 0298. We're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends. Calls are free from UK landlines.

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Did you drop the handle on the floor? or against the wall. If the turn on switch is in the handle, it can dislocate the power source. best to take it in to a repair shop, but sometimes it's an easy fix if you are mechanically inclined.

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Hi there,

I'm sorry to hear you've had difficulty with your DC14 Animal. It sounds as if there may be a blockage in the hose, wand or U-bend of your machine. To check for this, please follow the steps shown in our online Support guide:

http://content.dyson.com/support/help.asp?article=657&product=DC14-ANIMAL_US

Please note, the filter underneath the clear bin does not need maintainance - so if you've washed this, you may want to email us at askdysonUS@dyson.com for further assistance as the filter may have been damaged.

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http://www.dyson.com

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I've bought a dyson dc07 upright vacuum and need to know how to get suction through the hose as opposed to the main machine.


Hi there,

When the cleaner is standing in the upright position, it's engineered to divert suction automatically from the cleaner head to the hose. The correct way to use the hose, wand and dusting tools is shown in the user guide:

http://media.dyson.com/downloads/us/floorcare/manuals/dc07_opmanual_usa.pdf

If there doesn't seem to be any suction coming through the hose when the cleaner is standing upright, you may need to check the machine for blockages. The easiest way to do this is to follow the steps shown in our online support guide:

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It's also a good idea to give the filter a wash, as demonstrated in the video below. Under normal use, this should be done at least once every 3-6 months. Use cold water without any detergents, and always make sure the filter is totally dry before replacing it - this may take up to 24 hours.

By clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support

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1 Answer

Dyson dc14 animal on/off switch depresses and rises but no power, replaced fuse in plug still nothing


Hi there,

Sorry to hear you're having difficulties with your DC14. If the machine won't run at all, and you've checked the fuse, it's probably best if you get in contact with us directly so one of our experts can run through some troubleshooting over the phone with you can provide further assistance. You can call us free on 08002980298 - our Helpline is open from 7am until 10pm, 7 days a week. We'll look forward to hearing from you.

Kind regards,

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Hi there,

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http://www.dyson.co.uk/support/help.asp?article=51&product=DC04-PL-ABS


By washing the filters and clearing any obstructions, you should resolve your issue. However, if you're still concerned, please get in touch with us directly so one of our experts can run through some troubleshooting checks over the phone with you. You can call us free on 08002980298 - our Helpline is open from 7am until 10pm, 7 days a week.

Kind regards,

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Hi there,

Sorry to hear you're having difficulties with your DC17. If the suction through the hose doesn't seem to be as strong as usual, you may find you have a blockage somewhere in the wand or hose. These are really easy to check for and remove - please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=969&product=DC17-ANIMAL

Hopefully this should resolve your issue. However, if you've been through the steps shown in the guide and are still concerned, please get in touch with us directly so one of our experts can run through some troubleshooting checks over the phone with you. You can call us free on 1866MYDYSON, or email askdysonUS@dyson.com.

Kind regards,

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