Part no. on the wheel is:HPW18500(B)8R

SOURCE: I lost my keys to

file an old key with a small 'L' tip or do the same with a hacksaw blade. The tip should be appx 1/2" x 1/8" with the 'L' on the tip. Try several tip sizes. Spray some oil inside first.

Posted on Jan 21, 2009

SOURCE: I can't open my samsonite luggage...the combo is stuck but I can

Turn your suitcase upside down. At this position all your numbers look
upside down. Now with the help of a torch light you should see a small
gap above the rotating thing (the one with which you change your
number) Take the first rotating thing and rotate from 0 to 9, at some
particular number you can see a small hole inside the small gap which I
have mentioned before. Do the same for the next 2 rotating thing.

When you are done you can see the small hole(a tiny spring like material is seen in the hole) in all the three small gaps.

Now you can open the number lock.

Posted on Jul 11, 2009

SOURCE: my samsonite hardcase luggage's centre no.lock not able to close

problem sloved

Posted on Oct 21, 2009

That keyhole is so that TSA can open that lock and take it off. They only time they would do that is if your are flying on a plane and the bag is in checked luggage and it needs to be searched.

May 01, 2014 | Samsonite Large Dial Travel Sentry Combo...

Jun 14, 2013 | Luggage & Travel

Samsonite have a lifetime warranty, so taking the luggage into one of their stores will endeavour to replace it for you.

Jul 25, 2011 | Samsonite Tripod

OK. Your Samsonite luggage can't be open. **Why not?**

Reminds me of the guy in a restaurant who complained he could not eat the chicken soup he was served.

Do you know why?

Reminds me of the guy in a restaurant who complained he could not eat the chicken soup he was served.

Do you know why?

Jun 02, 2011 | Samsonite Tripod

GO TO SAMSONITE.COM THERE IS A SECTION WHERE THEY GIVE YOU A 800 NUMBER TO ORDER PARST

Nov 08, 2010 | Samsonite Silhouette 11 Hardside Spinner

Email from Samsonite in response to my plea for help:

Dear Sir/Madam:

The following are the lock picking instructions you requested from Samsonite Consumer Relations.

1. Position the luggage so that the numbers on the wheel are

right-side-up as they face you and set all three wheels to “0′.

2. Starting with the wheel on the left, to the right of the wheel,

look into the narrow space between the right side of the wheel and

the body of the lock. Look down into the shaft. (If you have a

safety pin, straight pin, or thin nail file, place that in the

narrow space.)

3. While looking down into the shaft, rotate the wheel slowly. You

are looking for an indentation (a square notch). When you find

the indentation, stop and write the number down. (If you are using

a tool, the tool will fall into the indentation.)

4. Follow the process for the remaining two wheels.

5. Try to open the piece of luggage.

6. If the luggage still will not open, please try the following:

a) If the number on the wheel is over 5, subtract 5 from the

number showing. For example, if the number showing is 8 turn

the wheel to 3 because 8-5=3.

b) If the number is under 5, add 5 to the number showing. For

example if the number showing is 2 turn the wheel to 7

because 2+5=7. The numbers showing on the wheels will be

your combination.

Dear Sir/Madam:

The following are the lock picking instructions you requested from Samsonite Consumer Relations.

1. Position the luggage so that the numbers on the wheel are

right-side-up as they face you and set all three wheels to “0′.

2. Starting with the wheel on the left, to the right of the wheel,

look into the narrow space between the right side of the wheel and

the body of the lock. Look down into the shaft. (If you have a

safety pin, straight pin, or thin nail file, place that in the

narrow space.)

3. While looking down into the shaft, rotate the wheel slowly. You

are looking for an indentation (a square notch). When you find

the indentation, stop and write the number down. (If you are using

a tool, the tool will fall into the indentation.)

4. Follow the process for the remaining two wheels.

5. Try to open the piece of luggage.

6. If the luggage still will not open, please try the following:

a) If the number on the wheel is over 5, subtract 5 from the

number showing. For example, if the number showing is 8 turn

the wheel to 3 because 8-5=3.

b) If the number is under 5, add 5 to the number showing. For

example if the number showing is 2 turn the wheel to 7

because 2+5=7. The numbers showing on the wheels will be

your combination.

Mar 19, 2010 | Locks & Locksmithing

What follows are Samsonite's own instructions. Note that they don't work on the new Samsonite CURV though, but you didn't say which case you have:-

"The following are the lock picking instructions you requested from Samsonite Consumer Relations.

1. Position the luggage so that the numbers on the wheel are

right-side-up as they face you and set all three wheels to “0′.

2. Starting with the wheel on the left, to the right of the wheel,

look into the narrow space between the right side of the wheel and

the body of the lock. Look down into the shaft. (If you have a

safety pin, straight pin, or thin nail file, place that in the

narrow space.)

3. While looking down into the shaft, rotate the wheel slowly. You

are looking for an indentation (a square notch). When you find

the indentation, stop and write the number down. (If you are using

a tool, the tool will fall into the indentation.)

4. Follow the process for the remaining two wheels.

5. Try to open the piece of luggage.

6. If the luggage still will not open, please try the following:

a) If the number on the wheel is over 5, subtract 5 from the

number showing. For example, if the number showing is 8 turn

the wheel to 3 because 8-5=3.

b) If the number is under 5, add 5 to the number showing. For

example if the number showing is 2 turn the wheel to 7

because 2+5=7. The numbers showing on the wheels will be

your combination.

If you still have a problem with the combination lock, contact the nearest authorized repair center to your zip code for repair assistance. Our warranty and repair information can be viewed at http://www.samsonite.com under the heading “Customer Service Repair Centers” for your reference."

Please note that I've simply cut and pasted this answer from an identical question from a few days ago, but it did resolve the question and there's no point in me re-inventing the wheel. If you want to see the original question and answer then please click here.

Please remember to rate both my answer and also whichever of the answers in the original question you wish to vote for.

"The following are the lock picking instructions you requested from Samsonite Consumer Relations.

1. Position the luggage so that the numbers on the wheel are

right-side-up as they face you and set all three wheels to “0′.

2. Starting with the wheel on the left, to the right of the wheel,

look into the narrow space between the right side of the wheel and

the body of the lock. Look down into the shaft. (If you have a

safety pin, straight pin, or thin nail file, place that in the

narrow space.)

3. While looking down into the shaft, rotate the wheel slowly. You

are looking for an indentation (a square notch). When you find

the indentation, stop and write the number down. (If you are using

a tool, the tool will fall into the indentation.)

4. Follow the process for the remaining two wheels.

5. Try to open the piece of luggage.

6. If the luggage still will not open, please try the following:

a) If the number on the wheel is over 5, subtract 5 from the

number showing. For example, if the number showing is 8 turn

the wheel to 3 because 8-5=3.

b) If the number is under 5, add 5 to the number showing. For

example if the number showing is 2 turn the wheel to 7

because 2+5=7. The numbers showing on the wheels will be

your combination.

If you still have a problem with the combination lock, contact the nearest authorized repair center to your zip code for repair assistance. Our warranty and repair information can be viewed at http://www.samsonite.com under the heading “Customer Service Repair Centers” for your reference."

Please note that I've simply cut and pasted this answer from an identical question from a few days ago, but it did resolve the question and there's no point in me re-inventing the wheel. If you want to see the original question and answer then please click here.

Please remember to rate both my answer and also whichever of the answers in the original question you wish to vote for.

Feb 14, 2010 | Samsonite Tripod

problem sloved

Oct 21, 2009 | Samsonite Tripod

I just used the following solution successfully...

thanx to whomever posted it.

Email from Samsonite in response to my plea for help:

Dear Sir/Madam:

The following are the lock picking instructions you requested from Samsonite Consumer Relations.

1. Position the luggage so that the numbers on the wheel are

right-side-up as they face you and set all three wheels to “0′.

2. Starting with the wheel on the left, to the right of the wheel,

look into the narrow space between the right side of the wheel and

the body of the lock. Look down into the shaft. (If you have a

safety pin, straight pin, or thin nail file, place that in the

narrow space.)

3. While looking down into the shaft, rotate the wheel slowly. You

are looking for an indentation (a square notch). When you find

the indentation, stop and write the number down. (If you are using

a tool, the tool will fall into the indentation.)

4. Follow the process for the remaining two wheels.

5. Try to open the piece of luggage.

6. If the luggage still will not open, please try the following:

a) If the number on the wheel is over 5, subtract 5 from the

number showing. For example, if the number showing is 8 turn

the wheel to 3 because 8-5=3.

b) If the number is under 5, add 5 to the number showing. For

example if the number showing is 2 turn the wheel to 7

because 2+5=7. The numbers showing on the wheels will be

your combination.

If you still have a problem with the combination lock, contact the nearest authorized repair center to your zip code for repair assistance. Our warranty and repair information can be viewed at http://www.samsonite.com under the heading “Customer Service Repair Centers” for your reference.

We appreciate your loyalty and will continue to design products that are reliable business or travel companions.

thanx to whomever posted it.

Email from Samsonite in response to my plea for help:

Dear Sir/Madam:

The following are the lock picking instructions you requested from Samsonite Consumer Relations.

1. Position the luggage so that the numbers on the wheel are

right-side-up as they face you and set all three wheels to “0′.

2. Starting with the wheel on the left, to the right of the wheel,

look into the narrow space between the right side of the wheel and

the body of the lock. Look down into the shaft. (If you have a

safety pin, straight pin, or thin nail file, place that in the

narrow space.)

3. While looking down into the shaft, rotate the wheel slowly. You

are looking for an indentation (a square notch). When you find

the indentation, stop and write the number down. (If you are using

a tool, the tool will fall into the indentation.)

4. Follow the process for the remaining two wheels.

5. Try to open the piece of luggage.

6. If the luggage still will not open, please try the following:

a) If the number on the wheel is over 5, subtract 5 from the

number showing. For example, if the number showing is 8 turn

the wheel to 3 because 8-5=3.

b) If the number is under 5, add 5 to the number showing. For

example if the number showing is 2 turn the wheel to 7

because 2+5=7. The numbers showing on the wheels will be

your combination.

If you still have a problem with the combination lock, contact the nearest authorized repair center to your zip code for repair assistance. Our warranty and repair information can be viewed at http://www.samsonite.com under the heading “Customer Service Repair Centers” for your reference.

We appreciate your loyalty and will continue to design products that are reliable business or travel companions.

Apr 08, 2009 | Samsonite Tripod

Email from Samsonite in response to my plea for help:

Dear Sir/Madam:

The following are the lock picking instructions you requested from Samsonite Consumer Relations.

1. Position the luggage so that the numbers on the wheel are

right-side-up as they face you and set all three wheels to “0′.

2. Starting with the wheel on the left, to the right of the wheel,

look into the narrow space between the right side of the wheel and

the body of the lock. Look down into the shaft. (If you have a

safety pin, straight pin, or thin nail file, place that in the

narrow space.)

3. While looking down into the shaft, rotate the wheel slowly. You

are looking for an indentation (a square notch). When you find

the indentation, stop and write the number down. (If you are using

a tool, the tool will fall into the indentation.)

4. Follow the process for the remaining two wheels.

5. Try to open the piece of luggage.

6. If the luggage still will not open, please try the following:

a) If the number on the wheel is over 5, subtract 5 from the

number showing. For example, if the number showing is 8 turn

the wheel to 3 because 8-5=3.

b) If the number is under 5, add 5 to the number showing. For

example if the number showing is 2 turn the wheel to 7

because 2+5=7. The numbers showing on the wheels will be

your combination.

If you still have a problem with the combination lock, contact the nearest authorized repair center to your zip code for repair assistance. Our warranty and repair information can be viewed at http://www.samsonite.com under the heading “Customer Service Repair Centers” for your reference.

We appreciate your loyalty and will continue to design products that are reliable business or travel companions.

Dear Sir/Madam:

The following are the lock picking instructions you requested from Samsonite Consumer Relations.

1. Position the luggage so that the numbers on the wheel are

right-side-up as they face you and set all three wheels to “0′.

2. Starting with the wheel on the left, to the right of the wheel,

look into the narrow space between the right side of the wheel and

the body of the lock. Look down into the shaft. (If you have a

safety pin, straight pin, or thin nail file, place that in the

narrow space.)

3. While looking down into the shaft, rotate the wheel slowly. You

are looking for an indentation (a square notch). When you find

the indentation, stop and write the number down. (If you are using

a tool, the tool will fall into the indentation.)

4. Follow the process for the remaining two wheels.

5. Try to open the piece of luggage.

6. If the luggage still will not open, please try the following:

a) If the number on the wheel is over 5, subtract 5 from the

number showing. For example, if the number showing is 8 turn

the wheel to 3 because 8-5=3.

b) If the number is under 5, add 5 to the number showing. For

example if the number showing is 2 turn the wheel to 7

because 2+5=7. The numbers showing on the wheels will be

your combination.

If you still have a problem with the combination lock, contact the nearest authorized repair center to your zip code for repair assistance. Our warranty and repair information can be viewed at http://www.samsonite.com under the heading “Customer Service Repair Centers” for your reference.

We appreciate your loyalty and will continue to design products that are reliable business or travel companions.

Jan 09, 2008 | Samsonite Tripod

Jul 09, 2014 | Samsonite Tripod

Jul 04, 2014 | Samsonite Tripod

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