Question about Xerox Phaser 8500N Printer

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User gets the above error on the actual printer " error 09.038.46:43938 "

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Solution:

  • Turn off the printer. Turn on the printer.
  • As soon as you see XEROX start moving across the display hold down the back and help buttons until you see "beginning service mode" on the display.
  • Release the buttons, it will now come up in the service mode.
  • Scroll down to the function menu, hit ok, scroll to clear isc fault, hit ok. Hit the back button to get back to the first menu then exit diagnostics, hit ok when it asks if you want to restart in customer mode.

Posted on Jan 30, 2010

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