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Turntable stopped rotating

Turntable just stopped rotating. Can this be fixed?

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  • Microwave Ovens Master
  • 9,047 Answers

Sure, if parts are available.
The turntable system consists of the motor, the coupler, the turntable support with rollers, and the tray.

You can see and hear a video of how a turntable motor should sound when you rotate it by hand.

If yours is not set to be off via the control panel, and it won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

To replace either, you need to unplug power, then remove the bottom cover of the oven.

In some brands, you have to cut the motor cover off with snips, then use a screw when reassembling it.
You can find links to helpful exploded view diagrams and part ordering help here.

Posted on May 03, 2013

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Posted on Jan 02, 2017

MicrowaveSvc
  • 9047 Answers

SOURCE: OTR microwave turntable won't rotate

You can usually find helpful exploded view diagrams and order parts by entering your full model number here: http://tinyurl.com/gv383

If not, please post your brand and model.

It's probably the motor, but possibly the coupler.

One quick check is to remove the turntable and support / roller ring and try to turn the coupler. It should be a little hard to get started, then you should hear a whirring sound, not a clicking or grinding, which would indicate a bad motor.

If the coupler turns loosely with no resistance, then it's probably bad.

Here is my text on replacing couplers, which had steps which are necessary when replacing motors. Note that if yours is a built-in model, ignore the part about turning it on its side *grin*

NOTES ON REPLACING TURNTABLE COUPLERS

Copyright 2007 by William E. Miller - MicrowaveDisplay.com

UNPLUG THE OVEN FROM THE WALL FIRST OR YOU WILL EXPOSE YOURSELF TO LETHAL VOLTAGES!

Note that I am not encouraging you to work on electrical items if you are not qualified, and I assume no liability for any consequences of your decision to do so.

When replacing the turntable coupler on most models, it is necessary to loosen or remove the screws that mount the turntable motor to the bottom of the chassis.

It is usually easier to do this with the microwave oven on its right (heaviest) side because you will need two hands for alignment.

Be sure to put a towel or similar cushion on the work surface to avoid scratching the oven wrapper (oven cover) or the work surface.

It is not necessary to remove the wrapper or the wires from the turntable motor itself, but you may need to remove a small metal duct covering the turntable motor if your oven has one.

It should only be held on by one or two screws.

Although a broken coupler may come out easily or even fall out, the new coupler will not go in without at least loosening the turntable motor.

Look at the hole in the new coupler. You'll notice it has (most do have) a flat side to it. That flat side will line up with the flat side on the motor shaft.

When the old coupler is out and the motor is loose, you can ease the new coupler in the hole with one hand while turning the coupler very slightly back and forth as you gently push the motor toward it. Do not force the part in.

When the coupler has mated properly with the motor, you should feel it go in.

Be sure it's right, or you may break the new coupler or bend the mounting ears of the motor when you attempt to tighten the screws.

Reassemble in reverse order.

We're happy to help and we appreciate your thoughtful rating of our answer.

Posted on Jan 13, 2008

ginko
  • 19396 Answers

SOURCE: GE Spacemaker XL1800 Microwave

You need to take apart the oven and fix the turntable gear, then reassemble it, it is not a difficult job. Always work with power unplugged.

Posted on Aug 04, 2008

MicrowaveSvc
  • 9047 Answers

SOURCE: turntable not rotating on my microwave

The first thing I would suggest is a hard reset. Unplug the unit for a minute or so. Then plug it back in, set the clock and try again. If that doesn't work, leave it unplugged for about 5 minutes. You can download your owner's manual here: http://www.miele.co.uk/Resources/OperatingInstructions/M%20625%20EG.pdf On the last page it has the contact information for various countries. You can locate servicers or spare parts. The turntable system consists of the motor, the coupler, the turntable support with rollers, and the tray. You can see and hear a video of how a turntable motor should sound when you rotate it by hand: http://www.youtube.com/watch?v=rPSWi_z7M58 If yours is not set to be off via the control panel, and it won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler. We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Jun 12, 2009

localwonder
  • 6784 Answers

SOURCE: turntable not rotating

HI, the turntable motor is weak and failing at this point, simply replace this damaged motor. this will eliminate this distraction.

Posted on Jul 17, 2009

  • 3230 Answers

SOURCE: Turntable does not rotate

Hi there,

Well it seems that there is some fault in the turnable motor, turntable system consists of the motor and coupler, turntable support with rollers and the tray.
I have a video link to help you more on this -- how a turntable motor should sound when you rotate it by hand... please follow the below link -

http://www.youtube.com/watch?v=rPSWi_z7M58

If motor grinding... etc., it means you may have a bad motor or plastic coupler.

Post further comments if you need more help....

Good Luck!!

Posted on Aug 24, 2009

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1 Answer

Turntable not working


please follow this step and fix it. God bless you
f the carousel inside your microwave won't turn when you run it, the small motor that operates it may be broken.
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Nov 22, 2013 | Kenwood KENCJ99SSA Microwave Oven

2 Answers

Phillips microwave oven vt255/bl tuntable does not rotate


HELLO.

The turntable is the unit in the center of a microwave that you set your food on. It rotates during the microwave cycle, making sure all parts of a dish are properly heated. These are typically made of either hard glass or microwave-safe plastic.

Your microwave turntable may not turn due to one of these problems explain below



(1)If your turntable is removable (as many are for cleaning purposes), it may have come loose from this turning mechanism.place the turntable properl on the turning mechanism.



(2)If your turntable was previously working and now does not any longer, check the settings on your microwave's LCD display to make sure you haven't accidentally turned off the turntable.


Most microwaves have different settings that the user can select with the press of a button, like a "Defrost" setting or a "Popcorn" setting. Certain microwaves may stop the turntable from turning during certain pre-programmed selection modes. Stop your microwave and don't use a pre-programmed mode. Instead, just specify the time using the number pads and start your microwave to see if your turntable begins to rotate again.



(3)The rotating mechanism on the inside of your microwave that rotates the turntable is actually connected to a small motor on the inside of your microwave's case. If this motor burns out or stops working, the mechanism will stop turning. This is something that needs to be replace.

FOLLOW THESE STEPS TO REPLACE THE FAULTY MOTOR.

THINGS NEEDED.

* screwdrivers

* replacement motor

* specific microwave information and part number


1 Open the microwave door, and carefully remove the turntable tray. Also, remove the frame that the turntable is positioned on. Both the turntable and the frame are not secured in the oven, so removing them is a quick process.

2 Remove the bottom panel of the microwave. The Microwave Wizard website explains that the number of screws securing the panel varies depending on the manufacturer and specific microwave. Once the bottom panel is loosened, disconnect its wiring harness in order to completely remove the panel.

3 Locate the turntable motor. The Microwave Wizard website explains that the motor compartment should be positioned below the center of the microwave. Unscrew the motor, disconnect the wires, and remove it from the microwave.

4 Determine the specific part number for the turntable motor so that a correct replacement can be purchased or ordered. Position the new motor into the shaft in the bottom of the microwave. Screw the motor securely into place.

5 Test the microwave to make sure that the turntable motor is operating correctly. The Microwave Wizard website explains that the motor can make noises if it was not positioned evenly in the shaft. Reconnect all of the wires that were detached when removing the old motor.

6 Reinsthall the microwave's bottom panel parts, and secure all of the screws in place. Reposition the turntable frame in the bottom of the microwave and place the turntable on top of it. Test the microwave in order to make sure that everything is working correctly.

Thanks.

Oct 01, 2011 | Whirlpool Microwave Ovens

1 Answer

Phillips whirlpool microwave turntable not turning


HELLO.

The turntable is the unit in the center of a microwave that you set your food on. It rotates during the microwave cycle, making sure all parts of a dish are properly heated. These are typically made of either hard glass or microwave-safe plastic.

Your microwave turntable may not turn due to any of these problems explained below.



(a)If your turntable is removable (as many are for cleaning purposes), it may have come loose from this turning mechanism.place the turntable properly on the turning mechanism.


(b)If your turntable was previously working and now does not any longer, check the settings on your microwave's LCD display to make sure you haven't accidentally turned off the turntable.
Most microwaves have different settings that the user can select with the press of a button, like a "Defrost" setting or a "Popcorn" setting. Certain microwaves may stop the turntable from turning during certain pre-programmed selection modes. Stop your microwave and don't use a pre-programmed mode. Instead, just specify the time using the number pads and start your microwave to see if your turntable begins to rotate again.


(c)The rotating mechanism on the inside of your microwave that rotates the turntable is actually connected to a small motor on the inside of your microwave's case. If this motor burns out or stops working, the mechanism will stop turning. This is something that needs to be replace.

follow these steps below to replace the faulty motor.

1. Open the microwave door, and carefully remove the turntable tray. Also, remove the frame that the turntable is positioned on. Both the turntable and the frame are not secured in the oven, so removing them is a quick process.

2 .Remove the bottom panel of the microwave. The Microwave Wizard website explains that the number of screws securing the panel varies depending on the manufacturer and specific microwave. Once the bottom panel is loosened, disconnect its wiring harness in order to completely remove the panel.

3. Locate the turntable motor. The Microwave Wizard website explains that the motor compartment should be positioned below the center of the microwave. Unscrew the motor, disconnect the wires, and remove it from the microwave.

4. Determine the specific part number for the turntable motor so that a correct replacement can be purchased or ordered. Position the new motor into the shaft in the bottom of the microwave. Screw the motor securely into place.

5. Test the microwave to make sure that the turntable motor is operating correctly. The Microwave Wizard website explains that the motor can make noises if it was not positioned evenly in the shaft. Reconnect all of the wires that were detached when removing the old motor.

6. Reinstall the microwave's bottom panel parts, and secure all of the screws in place. Reposition the turntable frame in the bottom of the microwave and place the turntable on top of it. Test the microwave in order to make sure that everything is working correctly.


Thanks.

Oct 01, 2011 | Microwave Ovens

1 Answer

The turntable on my GE Spacemaker Microwave JVM1640BB does not turn.... I can turn it by hand, but does not turn during cooking.


HELLO.

The turntable is the unit in the center of a microwave that you set your food on. It rotates during the microwave cycle, making sure all parts of a dish are properly heated. These are typically made of either hard glass or microwave-safe plastic.

Your microwave turntable may not turn due to one of these problems explain below

(1)If your turntable is removable (as many are for cleaning purposes), it may have come loose from this turning mechanism.place the turntable properl on the turning mechanism.

(2)If your turntable was previously working and now does not any longer, check the settings on your microwave's LCD display to make sure you haven't accidentally turned off the turntable.
Most microwaves have different settings that the user can select with the press of a button, like a "Defrost" setting or a "Popcorn" setting. Certain microwaves may stop the turntable from turning during certain pre-programmed selection modes. Stop your microwave and don't use a pre-programmed mode. Instead, just specify the time using the number pads and start your microwave to see if your turntable begins to rotate again.

(3)The rotating mechanism on the inside of your microwave that rotates the turntable is actually connected to a small motor on the inside of your microwave's case. If this motor burns out or stops working, the mechanism will stop turning. This is something that needs to be replace.

FOLLOW THESE STEPS TO REPLACE THE FAULTY MOTOR.

THINGS NEEDED.

* screwdrivers

* replacement motor

* specific microwave information and part number


1 Open the microwave door, and carefully remove the turntable tray. Also, remove the frame that the turntable is positioned on. Both the turntable and the frame are not secured in the oven, so removing them is a quick process.

2 Remove the bottom panel of the microwave. The Microwave Wizard website explains that the number of screws securing the panel varies depending on the manufacturer and specific microwave. Once the bottom panel is loosened, disconnect its wiring harness in order to completely remove the panel.

3 Locate the turntable motor. The Microwave Wizard website explains that the motor compartment should be positioned below the center of the microwave. Unscrew the motor, disconnect the wires, and remove it from the microwave.

4 Determine the specific part number for the turntable motor so that a correct replacement can be purchased or ordered. Position the new motor into the shaft in the bottom of the microwave. Screw the motor securely into place.

5 Test the microwave to make sure that the turntable motor is operating correctly. The Microwave Wizard website explains that the motor can make noises if it was not positioned evenly in the shaft. Reconnect all of the wires that were detached when removing the old motor.

6 Reinstall the microwave's bottom panel parts, and secure all of the screws in place. Reposition the turntable frame in the bottom of the microwave and place the turntable on top of it. Test the microwave in order to make sure that everything is working correctly.

Hoping to help on more problems.

THANKS.

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1. the motor to rotate the glass table in the micro wave may have stop working or the switch to the motor is defective.

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1 Answer

Microwave turntable has stopped rotating can I fix it?


microwave turntable has stopped rotating can I fix it?

Mar 07, 2010 | Microwave Ovens

1 Answer

Turntable does not rotate


Hi there,

Well it seems that there is some fault in the turnable motor, turntable system consists of the motor and coupler, turntable support with rollers and the tray.
I have a video link to help you more on this -- how a turntable motor should sound when you rotate it by hand... please follow the below link -

http://www.youtube.com/watch?v=rPSWi_z7M58

If motor grinding... etc., it means you may have a bad motor or plastic coupler.

Post further comments if you need more help....

Good Luck!!

Mar 14, 2009 | Microwave Ovens

2 Answers

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It sounds like you have a jamming turntable motor.

The turntable system consists of the motor, the coupler, the turntable support with rollers, and the tray.

You can see and hear a video of how a turntable motor should sound when you rotate it by hand.

If yours won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

To replace either, you need to unplug power, then remove the bottom cover of the oven.

You can usually find helpful exploded view diagrams and order parts by entering your full model number here.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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1 Answer

Carousel stopped turning


The turntable system consists of the motor, the coupler, the turntable support with rollers, and the tray.

You can see and hear a video of how a turntable motor should sound when you rotate it by hand.

If yours is not set to be off via the control panel, and it won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

Since it's less than one year old, it should be fully covered under warranty. I'd suggest contacting the manufacturer to get it fixed free.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.


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You can find helpful exploded views and buy the replacement turntable motor at http://tinyurl.com/gv383 Need safety tips? See http://tinyurl.com/yzjozk

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