Question about HP Photosmart C6380 All-In-One InkJet Printer

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Error code 0x61011beb - HP Photosmart C6380 All-In-One InkJet Printer

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Hi,

This seems to be Printer failure error. The best you can expect the printer to work is with the steps below.

Remove all the cartridges from the printer. Wipe the electrical ( tiny golden contacts ) with Lint free cloth. Disconnect the power cord from back of printer and while holding the power and cancel button - connect the cord. Release the buttons after 2-3 seconds.

It should prompt you to install cartridges. Hope everything goes smooth, if not it could be hardware related issue. You can also contact HP on 1-800-474-6836 for further information.

Regards,
Sean

Posted on Apr 22, 2013

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