Question about HP Officejet Pro L7380 Laser Printer

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HP Office jet Pro L7380 will not pick up paper

The printer will not pickup paper, and displays a message that the printer is out of paper.

I have checked for jams - seems ok.

The support that HP provides is pathetic. They class this printer as a
throw-away-item, even though I paid $400 for it.

Can you help?

Regards,
Ashley

Posted by on

  • ashmoo Mar 13, 2009

    Thanks for your help.



    I have already fanned the paper before loading it into the printer.



    However, I did notice that the wheel does not drop down to pick up the sheet of paper when printing. What would cause this?



    Regards,

    Ashley

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Paper feed problems are very common with HP officejet printers but don't panic...

Few things to try..
1. Check that when the printer tries to feed paper the wheel is dropping down and making contact with the paper.

2. Make sure you have not set the paper guides so the paper is too tightly held... try loosening them

3. Watch this little video on how to fan-apart paper and try doing this to get some air in between the paper sheets.. This often resolves many of the problems.

4. Try changing the paper for something a bit coarser or even cheaper as HP printers can be a bit "Fussy" about the paper they will feed best...

Hope that helps...

Posted on Mar 13, 2009

  • Martin Smallridge
    Martin Smallridge Mar 13, 2009

    There are a series of cog wheels that turn a mechanism which drops the wheel and also turns it... If that's not working it could be something as simple as a drive band (basically a rubber band) that's broken or popped off but unfortunately I don't have an L7380 (or a service manual) to be able to check where or if this would be the case.

    You could try locating a repair shop near you that has experience of HP printers but overall I suspect an official one would charge a fair amount.

    If it comes down to "disposal" my advice is to put it on eBay or similar as spares & repair as that can often bring you a small amount of cash back... Not ideal but it's better than landfill.

    Sorry I can't help more.

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I've got a similar problem but in my case the pickup roller drops correctly if I am using the copy function (ie scan then print). Could this be a driver related issue (or some darn windows patch)?

Chris

Posted on Jul 14, 2009

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