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Is the lid lock tang on lid broken.
2.9 Lid Lock
The Phase 7 Washer uses the same lid lock that is used on
the Phase 6 series 11 & 12 machines. The difference being is that the lid is now locked for the entire cycle. When the lid is locked the Lid Locked LED will illuminate. Once the spin
has completed, the lock will release and the lid can be
opened. To open the lid during the cycle the
START/PAUSE button must be pressed, the machine will
come to a halt, and the lid locked LED will extinguish.
If the lid is left open, the machine will be unable to lock the lid
and the cycle will be halted. The machine will play a tune
and the lid lock will flash until the lid is closed and START/PAUSE is pressed.
• If the lid-lock fails in the closed position, the locked lid can be forced upwards and out of the
lock. Note: This is the only time in which we would recommend doing this.
• If the harness is damaged, the complete lid lock assembly will need to be replaced.
If the power supply is cut during the spin cycle, the machine will keep the lid locked until the rotor has ceased to turn (3 to 10 secs). Only then will it release the lock. The motor is acting like a generator and allows the lock to stay energized under the bowls inertia.
rewpa, 98% chance the door latch has stuck in the locked position. Yes, follow Maytags suggestion to access the "rip cord" for the door latch... (this is the mechanical override for it) to get the door open. After it's open, run another load of wash and see if it happens again. If it does, it is the door latch assy. that's the problem.
BTW, the door lock light is activated by a switch in the door latch assy. There's a "motor" in the assy... it's made of WAX! Yes, a "wax motor". Before the computer goes into spin, it sends 120V to this motor. The electricity heats the wax and it expands. As it expands, it pushes a plunger forward. This plunger trips both the door lock AND the switch. This sends the signal to the door light AND the computer saying "I'm locked! Go ahead and Spin!" When the cycle is complete, the computer drops the voltage to the wax motor. The wax cools off and contracts. This retracts the plunger... opening the door and shutting off the light. So... if this light stays on, the plunger is still extended and can be overridden using the rip cord.
If this happens again, let me know and I'll step you through disassembly and replacement of the wax motor.
Hi, Make sure you are allowing the washer to completely finish its cycle before opening the door. It is normal for the door to lock at the end of a cycle. The locking mechanism keeps owners from opening the door before all of the water has been drained. If the door on the washer is locked, select the "Drain" or "Spin" options on the front-load washer. This will completely drain the water from the system and unlock the door, allowing you to open it. Thank you !!
Please see the following Whirlpool / Maytag service manual for Neptune washers. https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/dc59d905140253e18525729c005765f4/$FILE/Maytag_Neptune_Washer.pdf
On page 3-1 the manual explains that if the washer shuts off during the spin cycle, the problem points to a weak spring in the door lock mechanism.
"Shuts OFF In The Middle Of The Spin Cycle: During the spin cycle, the machine control monitors the door lock mechanism to ensure the door is locked. This is done through the door lock enable switch. During "lock mode," the shaft of the door lock mechanism is pressed forward by the door lock wax motor, and the shaft presses in the button of the door lock enable switch. If the machine control board sees the switch OPEN during the spin cycle, the machine control board will automatically shut the washer OFF. This is caused by a weak spring in the door lock wax motor. Replace the complete door lock mechanism.
to all of you who have your door locked, i have had that same problem and my husband found out how to open it. under the bleach and softner dispenser there is a light green plastic chord. pull on that and it will open your door.
Your machine won't go into spin cycle most probably because it awaits for pump to start extracting water out of the basket. If the "Door Locked" light is on th an it means that either filter, pump or drain hose are clogged (unless pump burned). Turn off machine, unplug the machine, clean the filter, check for foreign objects inside filter and pump housing and finally check/unclog the drain hose.