Question about Dimplex Compact Electric Flame Stove Heater

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Dimplex NBA20 flame light faulty

New bulbs fitted but flame light still not working. Both bulbs stopped working at same time but can hear the adjustable flame switch clicking on?

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Posted on Jan 02, 2017

  • 65 Answers

SOURCE: Broken swith ( On/Off )

call: 1-800-668-6663 ext. 358

Posted on Jan 05, 2009

  • 65 Answers

SOURCE: Dimplex Compact Electric Flame Stove Heater

call Dimples !-800-663-6663 ext 358 They will be able to help you out.

Posted on Jan 21, 2009

  • 205 Answers

SOURCE: The heater on my dimplex fire appears to be

dear sir/madam
have you checked for the power supply before changing the bulbs,if not please check it then you come back to us we will help you.

Posted on Aug 06, 2009

  • 1 Answer

SOURCE: My Dimplex freestanding electric fireplace, model

Heater keeps turning off and on every few seconds

Posted on Jan 06, 2011

  • 4736 Answers

SOURCE: I have a Dimplex model

Maryanne, the first thing to try is turning the Master ON/OFF switch to OFF. Unplug the unit and allow it to remain unplugged for 10 - 12 minutes. Generally, that's enough time for the unit to reset itself. Plug the unit back in and turn on the Mater On/OFF switch and then proceed as you normally do.

If that solves the problem great! If it becomes a recurring problem, turn the fireplace off, unplug it and call Dimplex USA Technical Service 888-346-7539.

Hope this helps to solve your problem. Please let me know.

Posted on Mar 15, 2011

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Dimplex dakota heater is working but flame effect is not its led I think not bulbs.

Says you can turn it on and off? Did you knock the switch?

Can I operate the flame effect on the fire without the heat?
All our Optiflame and Opti-myst fires can be operated on a flame-effect only setting, as can the flickering flame effect on our freestanding bar fires.

Is the flame effect expensive to run?
No, to run the flame effect involves powering light bulbs and a small electric motor and in most cases costs no more than a couple of pence an hour. Some of our fires have LED lamps fitted which are even more energy efficient.

Some have bulbs, some have LED.
Example calculations:
Using UK standard average price of electricity of 14p/kWh (source: Energy Saving Trust Feb 2015)
Optiflame LED flame effect only (eg Danesbury) = 0.1p every hour
Optiflame conventional bulb, effect only (eg Cheriton) = 2p every hour
Opti-myst, flame effect only (eg Oakhurst) = 3p every hour
Opti-V single screen = 0.5p every hour
2kW fan heater, on constantly (no thermostat) = 28p every hour

Optiflame lightbulbs for sale. Remove the coals and check for bulbs.

Dec 23, 2015 | Dimplex Heating & Cooling

1 Answer

How do you change the light bulb in a dimplex gem 20 heater?

Hi, First ALWAYS disconnet from the mains!
To change the bulb on your Dimplex you'll firstly need to remove the log effect, there are 2 small black head pozi type screws hidden at the front one on the left and one on right which your bulbs are under situated in their holders (as there are 2 of them) they are mini screw types as opposed to the standard baynot type replace the defective bulbs with like for like once fitted reconnect the mains and try if working, JOB DONE! Page 14 on the link shows exactly how to do it Regards Steve.

Aug 07, 2014 | Dimplex Compact Electric Flame Stove...

1 Answer

Heater works but there are no longer any "flames."

There are bulbs that can be replaced.
Consult your owner's manual for directions, or call Dimplex for a new copy of your owner's manual.

Technical specialists:
Monday - Friday
8:00 a.m. - 4:30 p.m. EST

Feb 07, 2013 | Dimplex DS5598 Mid-Size Heater

1 Answer

Fire was working fine, then flame effect stopped. Heater still works on both settings, but no flame effect. Tried new bulbs, but still no flame effects, any ideas?

If it is not the bulbs, it is often a melted switch or circuit board.
You can obtain technical support for your stove here:

Dimplex Technical specialists:
Monday - Friday
8:00 a.m. - 4:30 p.m. EST

Jan 05, 2013 | Dimplex Compact Electric Flame Stove...

1 Answer

Light and flame effect not coming on dimplex springborne electric stove.

The light bulbs that provide the flame effect, may have burned out. You can access the bulbs by remove a rectangular access panel on the back of the stove, just above the bottom edge of the stove. Be sure to turn the unit OFF and unplug it before attempting the bulb replacement. The bulb type is 60 watt, small base, clear chandelier bulb.

I hope this helps you and thanks for choosing FixYa.

Jul 25, 2011 | Dimplex Compact Electric Flame Stove...

1 Answer

Cant get my dimplex club electric fire to come on

Do the rest of the functions of the fireplace work? If so, turn the Master On/Off Switch to OFF and plug the unit for 12 to 15 minutes. After the time has elapsed, plug the unit back it and turn the Master On/Off Switch to ON. Then turn on the flame function switch. Hopefully, that timeout allowed the unit to reset itself and the flame function is now working. If it isn't, either the flame function switch is faulty or the circuity to the light bulbs and the ro-tater motor that turns the shaft, that he bulbs are attached to, has failed. Without knowing how old the unit is and how much use it's had, it's hard to pin down one thing that is causing the problem. If it's any consolation, you are not alone. Hundreds of these electric fireplaces (all makes & models) fail every year.

If all else fails, contact Dimplex USA, Technical Service at 888-346-7539.

Hope this helped to solve your problem.

Mar 17, 2011 | Heating & Cooling

1 Answer

The bulb was out so I replaced it but the new one is not lighting up,I can hear the motor going for the flame effect but I hav'nt got any light,have tried 3 bulbs,what shall I do next?

Well, Shirley, you have quite a mystery here. I suspect that the flame affect circuit may have cut out. Turn the Master ON/OFF switch to OFF and unplug the unit for 12 to 15 minutes. Doing this will give he unit a chance to reset itself. If that doesn't solve your problem contact Dimplex USA, Technical Service 888-346-7539 for further advice.

Mar 14, 2011 | Dimplex DS5598 Mid-Size Heater

1 Answer

The "flame" on my unit

The circuitry that controls the flickering flames may have gone bad. Or a wiring connections to the bulb harness may be loose. In some cases it's just hard to know because these electric fireplace/ heaters aren't intended to last a long time. I'm not throwing stones at just Dimplex. That's the case with 98% of the manufacturers. We stopped selling electric fireplaces 4 or 5 years ago, just for that reason. Just to many callbacks on them, after as little as a year..

I think too, that most people who have them don't thoroughly read their Owners Manual and provide the routine maintenance that's required. And, I'm not saying that's the case with you. But, I wish I had a dollar for every questioner I have provided a possible solution for.

If you still have your Owners Manual try to trace the circuitry and trace the wiring for the light bulbs. You may find the answer there.

Hope I've been of some help to you.

Feb 14, 2011 | Dimplex DS5598 Mid-Size Heater

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