Question about Toshiba Office Equipment & Supplies
I replaced the drum. Now the paper does not complete the transfer process The copier shuts down approx 1 inch or less before the trailing edge passes through the drum. The paper does not completely pass the imaging drum before a jam signal is issued.
Did you get the drum shaft reinstalled and latched? If not, the drum won't rotate correctly which will cause poor transfer (smudged image) and jamming.
Posted on Jun 13, 2009
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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