Question about Canon Cameras
When I first received my digital camera, I turned it on, configured the date and time, and was then left with a black screen and icons along the top and sides that show what functions are being used (red-eye, flash, etc.).
When I tried to take a still picture, no image would appear on the screen. However, when I turned to the menu options, I was able to choose what start up screen image I wanted. So, when I turned the camera off and then on again, I was able to see the image of the sunset and the mountain, which was the image I chose.
The symptoms you describe indicate you may have a CCD problem. You didn't state what model you have (you should always do that, you will get better answers). Canon has issued a service notice for several models listed here. If you have one of these models, and it is determined that this is the problem, Canon will repair the camera at no cost, regardless of warranty status. Contact your regional Canon service agency for guidance.
Posted on Mar 12, 2009
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Posted on Jan 02, 2017
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