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There maybe a software error with the programming of the player. Make sure it is not equiped with a hold button because that will also keep it from responding to the buttons. If the battery comes loose take it our and reconnect it to the computer and see if it recognize it. If it does recognize the player try to update the software.
First, reset the music player by pressing and holding the Reset button for 30 seconds. After resetting the player, connect it to the Computer and restart the Computer to check if it's recognized.
If the Computer still doesn't recognize the music player then open the Device Manager by pressing the "Windows logo key+R key" simultaneously and typing devmgmt.msc in the Run dialog box and clicking OK. In the Device Manager, check if there is any exclamation mark visible, if there is any then right click on it and uninstall it. After uninstalling all the devices with exclamation mark, restart the Computer with the player remain connected to the Computer.
My Zen Vision M Series has worked fine with my Dell Inspiron 1150 for about a year with no recognition problems. However, as of about a month ago my PC denies a connection with the Zen now. In many instances a windows message keeps appearing saying that the the usb ports cannot accomodate the connection between the two fast enough. I had minor problems with the usb ports, however, a simple reconnection resolved the problem. How can I get my computer (which is running XP) to recognize my MP3 player and might it really be a usb problem?
Would appreciate any assistance
Doesthe hard drive still spin? After powering it on, put it up to your earto listen. If there is no noise at all, or a smooth and steady spinningsound, that indicates your hard drive is fine and your motherboard hasfailed. If you hear clicking noises that keep repeating, this indicateshard drive failure.
When you try Format, does it say "Harddisk Problem?"
For more detailed instructions on how to troubleshoot your Zen, click here
The recovery tool mentioned above is not designed for the sleek photo. You need to download the firmware for the sleek photo from creative's site. Now we need to get your player recognized to get the firmware loaded. If you have Windows Media Player 11, it needs to be removed. Also remove WMP runtime. After that, restart the pc and your player should be recognized. You can then double click on the firmware program to run it. It might say something like, this firmaware is already installed...do you want to reload it? Click yes to reload.
I had the same problem with my sleek photo. Once I got rid of WMP and the runtime everything worked like a charm.
Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware. Wizard.
I had this same problem and almost threw out the Zen.
The trick to getting the Zen recognized by the firmware update software is to make sure you uninstall BOTH WMP11 as well as the WMP11 Runtime. Those two things are listed separately in Add/Remove programs.
BOTH must be uninstalled before the firmware updater will recognize your Zen.
Hmmm when you plug it in to put music on it do you use the sync manager thing? thats what i use and sometimes it says theres no player connected even though there is, so i just keep plugging and unplugging until it works.. but then if that doesnt work i just go to "Zen v series media explorer" it like lets you upload music there too.. hope you find something that works!