My hp 7410 printer is about 4 years old and a work horse. I've tried everything I can think of to fix the carriage jam, and I performed a fairly comprehensive, step-by-step trouble shooting exercise, including a partial reset; to no avail. Does it need servicing? And, what does that entail if it does need to be serviced? Can I do it myself?
Ok..so please try these steps.. 1)turn off the printer..open the front door of the printer(where you see the cartridge)..try moving the carriage manually from right to left or from left to right..if you are able to move then it is a false carriage jam error message..if you are unable to move then the machine should be replaced..because this is a hardware issue.. 2)connect the printer to the wall outlet..and then check for the error message..if you are still getting the same error message.. 3)unplug the power chord from the back of the printer..press and hold OK and CANCEL button together.. 4)while pressing those two buttons plug in the power chord to the back of the printer.. 5)after you plug in the power chord do not release those two buttons untill screen goes blank.. 6)once the screen is blank release those two buttons and turn ON the printer.. check for the error message..if its still the same then go ahead and replace the machine..because it is false carriage jam error message.. please try these steps and let me know if the solution has worked..
Yes it does need servicing. I had the same problem. Most likely your sevice station needs all the ink cleaned out of it. It requires complete disassembly of your printer. I found these instructions very helpful: http://fatrcat.com/7100ss.html Good luck, let me know how it goes
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Hi there! in order for you to clear the carriage jammed of your 7410.. kindly check this link below.. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00304007&tmp_task=solveCategory&lc=en&dlc=en&cc=us&site=null&key=null&product=391194
if the steps didn't help you on how to fix the carriage jammed then there's something wrong with the printer itself.
I think the message is instructions, as in (1) open door
(2) clear carriage jam
(3) press enter
So there is something internal to the printer that makes it think it has a carriage jam, piece of paper under a sensor, dirty or stuck sensor.
If you can't find it using a bright light, try canned air.
Check the plastic strip that you'll see along the carriage track. Make sure it's clean. Take a soft cloth and dampen it. Run it up and down the strip and make sure it's clean. If there's any ink on it, it could cause carriage jams. The strip has tiny lines on it which tell the electronics where the carriage is. If the strip is dirty, you'll get jam messages and sometimes the carriage will slam against one end or the other.
I just bought a 7210 off Ebay for 99 pence (ex £14 delivery) within the
description was "Carriage Jam" message so I knew it was faulty. 20 mins
of Googling and a 5 minute clean has it up and running.
It did not involve loosening a single screw.
Okay, here's what I did...
- Switch on the printer.
- Open the print cartridge lid.
- Pull the plug from the back of the machine to avoid risk of electric shock.
Using a light cleaning solution on a lint-free cloth, carefully VERY
CAREFULLY, wipe the position strip (on both sides, front and back),
then dry it with a dry lint-free cloth. Now move the cartridge carriage
to the left and clean and dry the remaining half of the position strip.
If you bend this position strip, your printer is knackered.
- Gently move the carriage back to the right.
- Holding down the OK and CANCEL buttons, plug in the power lead to the back of the printer and press the POWER button.
Wait until the message DERIV CLEAR ('Deriv' is right - I'm not sure
about 'clear' now) appears then release the OK and CANCEL buttons.
The printer should thrash about a little, the carriage will move back
and forth and then it should tell you the cartridges need changing and
you follow the instructions, pressing OK or selecting the language
- It will print an alignment page and then you should be good to go.
I am a comms technician, I poke, I tweak. I don't give up.
i cleaned the clear file strip behind the carriage by rubbing it between my fingers and my printer started working again. before that i had paper jam and carriage jam and it wouldn't do any printing or copying.
I had this same problem and spend hours working on it. Took the side panels apart to get a better look. Nothing anyone said fixed the issue. Not even the link everyone keeps posting to HP's carriage jam fix. Was out of solutions and about to give up and order a new printer. There was one last thing I had to try that I didn't think was going to work, but I had a theory. Right after I tested this solution it started working again. This worked for me, but anyone who has tried every and have not got their printer to work can try it.
My Solution: Open the front covers and look inside. Just above the metal rail that the carriage travels on there is a thin plastic strip about 1/4 in. width and should have a glossy shine to it. I believe this is some kind of positioner. It runs through the carriage and gives it some kind of position. After years of use, it'll become dirty with ink. I used some tissue and alcohol and wiped the strip clean. It worked perfectly fine right after. Below is a picture of the strip I underlined with a yellow line.
1. Check if there are broken parts inside the printer-carriage area
2. Turn the printer on and off
3. Clear any paper jam by opening the rear access door at the back of the printer. If there are no paper jams. Clean the rubber rollers with a lint free cloth that is moist with water
4. Make sure that the carriage can move freely
5. Remove then reinstall the ink cartridges
6. Make sure that the control-panel faceplate is correctly installed
7. Plug the printer directly to the wall outlet
8. Perform a partial reset on the printer.
a. Unplug the power cord from the All in One
b. Press and hold # and 3 while plugging the power cord
c. Do not release the two buttons unless the printer would say reset
9. Try to print
10. If this would not resolve your issue then the printer sensor is already defective.