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Re: premium usb headset
A couple of things you can check first pls:
1. the logitech headset has its own mute control somewhere along the line/volume control. pls check/try it on both settings;
2. since it is USB connected, it is now a secondary audio device in your hardware aside from the onboard audio device in your computer. That gives you now 2 speaker output and 2 mic inputs. It is possible that voice recognition uses the logitech therefore it works but voice chat uses the onboard audio and since no mic is connected at the rear of your computer (I am presuming), you may have to set the voice chat to use the logitech mike also.
I hope this gives you some idea and works for you. Pls post agin how things are or if you still need further assistance. Good luck and kind regards.
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I had the same exact problem with a brand new x32 headset. right out of the box it was echoing for my friends. Also, if I muted my mic it would kill the chat volume (ie barely even audible). I switched the voice to play through speakers and it worked flawlessly after that.
Not sure if it is a hardware issue with my controller (my other headset worked just fine) or if it is a defective cable I received, or a design flaw with the x32. If you are looking for a work around, try setting it to play through speaker.
What happens if you try your X1 on a PC instead of on your Xbox? That's a good test of the mic... Here's how:
- Plug the X1 USB into a USB port on your PC.
- Plug the X1 green plug into the green Line Out jack on your PC.
- Plug the X1 pink plug into the pink Microphone jack on your PC.
Try recording the sound of your own voice on the PC, using Sound Recorder or whatever. Do you hear the sound of your voice? If so, your mic is working and the X1 chat/controller cable is probably broken. Replace the chat/controller cable.
If not, then the X1 mic is broken and you should contact Turtle Beach for service at email@example.com.
Go to control panel click on sounds audio dvices then tab on voice and click on test hardware then click on next now there are two options one is recorder and second is playback. Now click again on next when you click on next both volume should be enable then click on next and then finish. Now 100% guaranteed it will work and you can voice chat now. Cheers!
Can you try using the X1 mic on your PC? Green plug to green jack, pink plug to pink jack, USB plug to USB port. Talk into the X1 mic. Can you hear your voice? If yes, then you probably have a bad chat-controller cable. If no, then your X1 mic may not be working. If that's the problem, you should contact Turtle Beach tech support for help. firstname.lastname@example.org.
i found a solution under the control panel. to configure some settings under the default view of the control panel, use the Ease of Access icon. this does not allow you to see the actual device. by switching to the classic view, use the Speech Recognition Option, which showed that i had 3 microphone drivers installed. all that needed to be done was to select the one i was using as the default.