Question about HP LaserJet 1020 Printer
I note that others have identified the same problem, but I've done a bit more troubleshooting ... Basically, thick black dotted lines print on the right hand side of pages which contain any graphics eg. .jpg files. Normal text in Word, numbers in Excel or even music prints fine. I'm having the same experience printing website material that is rendered for printers - anything with graphics prints the black line down the page, while other pages are fine - in the SAME document. I've called HP and they've never heard of it. I will send them copies, but I wondered if anyone else had had this issue.
The vertical black line at the right-hand side of the page when the printed document includes an image is a problem with all currently available HP Laserjet 1018, 1020 and 1022 drivers. While waiting for HP to fix the problem (they haven't even acknowledged it yet in their webpage) you can bypass it thus: a) Click on the 'Properties' button. b) Click on 'Finishing' and select 'FastRes1200' (this makes the line narrower). c) Click on 'Basics' and select 'Rotated', i.e. printing the page from bottom to top (this elliminates the line completely, in combination with 'b' above). This is a home-made solution I found after numerous trial-and-error attempts and having downloaded several drivers from the web. As a token respect to all of us who have paid money to buy these printers, I hope HP will soon recognize and solve the problem.
Posted on Sep 25, 2007
I had the same problem. Confirmed that it is graphics related - by removing graphics and getting good printout. Then reinserting them and the black lines came back. Fixed it by changing the printer resolution.Once you say print - click on the "properties" button and then go the "Finishing Tab" on the bottom right change "Print Quality" from 600dpi to FastRes1200 in the pull down menu. This made my black lines go away.
Posted on Sep 07, 2007
HP laserjet 1020 produce a black line down the right hand side of page
Posted on Aug 04, 2012
Install new plug & play driver for HP Laser Jet 1020 printer from HP web site. It will get rid of the black line on the right side of the pages.
It fixed my problem.
This is the web site;
Posted on Dec 19, 2008
The resolution-and-rotated workaround was ok for me
but once again, it has to be a better way
Posted on May 10, 2008
Want to confirm that I am having the same problem with HP1018, latest drivers from HP. Win Vista.
Fastres1200 seems to fix it, but I would prefer to do most of my printing in 600
Posted on Apr 30, 2008
i have same problem of balck line on right side ,it is international problem in Hp drivers, i downloaded a single driver file from hp website now my problem solve.
so the only solution is download latest driver of ur printer from HP website with a file comes to solve this problem
on Hp website there is a small file , download this file which solves ur problem
u dont need to go anywhere, only download file from hp website
Posted on Apr 23, 2008
I changed resolution and flipped. It works, but there has to be a better way.
Posted on Apr 23, 2008
Vangelis's solution works but like he says it's a backward fix.
Posted on Apr 16, 2008
Thanks for the solution, it works
Posted on Mar 05, 2008
Just to confirm to everyone: If you go to control panel, select the printer and click properties-printing preferences-finishing and select FastRes1200 it solves the issue completely - i've tried it!
Posted on Oct 22, 2007
I am having the exact same black line problem on the right hand side. We just deployed a brand new PC for a user with one of these printers and following our standard procedure we downloaded the lastest and greatest drivers from HP's web site. Now she has the black line issue (I don't think it is a hardware issue since it worked perfectly before on her old machine). This has got to be a driver issue... I am going to look for the original CD as suggested. -Eric
Posted on Aug 24, 2007
Same problem here and we have two 1020's in our office. Luckily they are just a supplement to our workgroup printers but it's pretty annoying and even more so to find out HP won't support this issue. We print the same Excel sheets on three different printers and neither exhibit this problem. Only the 1020's consistently have this problem, even when attached to different machines with differing OS's (Win2k, XP, Vista). So if you are planning on doing allot of printing from Excel you might want to consider another printer.
Posted on Aug 10, 2007
I'm almost positive it's an issue with the drivers. I was reinstalling XP today had the exact same problem. The HP 1020 was working perfectly before the XP reinstall, then I got the the lines down the side when there was a graphic in Firefox. When reinstalling the printer, I tried to just get the drivers instead of getting the bloat that comes with the normal installation (order reminder, etc.). I thought this caused the problem, so I deleted the printer and installed of the CD. This didn't solve the problem. Since I was just about an hour into my reinstallation, I just started over again from scratch. When I got to the printer, I installed off the CD (following the directions) and it works fine. So that's why I think it's something with the drivers. When I did it improperly, it didn't work. When I tried to fix it by doing it properly, it didn't work. It only worked when I removed everything relating to the drivers and reinstalled. I'm not saying you should nuke your system (although in my case it worked), but if you can get someone from HP to give you the names of all the files normally put on the system during install, delete those, then do a clean install, it may work.
Posted on Aug 10, 2007
I have had this same issue, and the people at HP keep telling me it's an application problem. I've never had the issue before I installed the HP LJ 1020. Down the side of any page with any graphics, you get what look like line markers. I have tried reinstalling the drivers multiple times, and reinstalling MS Office 2003, and still the same issue. This issue does not exist with an HP OJ 6110, which I had before. I even had the LJ 1020 replaced, to see if it was just that printer that was defective, but the new printer still had the same issue. My solution is to buy something other than HP LaserJet 1020. And the tech staff at HP were completely UNHELPFUL. They just kept insisting it was not the printer, and it so obviously WAS.
Posted on Aug 08, 2007
Have you tried changing the toner cartridge? I know it sounds too simple, but that is a good place to start diagnosing.If you could email me a sample I could maybe help more. The other possibility is the fuser assembly may be bad. If thats the case, most times it is not feasible to repair. But it is hard to say with out seeing a sample.
Posted on Aug 03, 2007
I've just purchased an HP 1020 and installed it on a system running Windows Vista. The CD that came with the printer doesn't include drivers for Vista, so I downloaded and installed the latest Vista drivers from the HP web site. I ran into the very same problem described by other posters. HP tech support was no help at all. They said it had to be an application problem, even though I pointed out that the same thing happens when printing from five completely different applications, and I have no problem printing the same images on two other printers here. I asked to speak to someone knowledgeable about printer drivers, but they would not give out any contact information. I guess since the printer is brand new and HP refuses to deal with the problem, I have no choice but to return it to the dealer and look for another make and model.
Posted on Aug 14, 2007
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