Question about HP Compaq Presario c713nr 1.46GHz Intel Pentium Dual Core T2310 1GB 80GB DVD RW DL 802.11 b/g 15.4... PC Notebook

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Os will not load, screen stays black but mouse pointer is visable

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If you are using windows Vista, Press Ctrl+Alt+Del, click on Run Taskmanager, click on New Task, and type in explorer.exe run the Windows update center and that should fix your problem

Posted on Mar 12, 2009

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Hi nico,I'm assumming you are running vista since this seems to be a fairly common problem.  The problem is that a driver is not loading correctly.  You should be able to restart your computer and boot into safe mode.  Once in safe mode, delete and/or uninstall any files or programs/drivers you downloaded before the problem began.  Some users have blamed Roxio and MagicDisk as programs that have caused this error.  Then restart your computer back in normal mode.If you can not boot into safe mode, then unfortunately you need to begin looking at system repair options like reinstalling windows vista.
Hope this helps, and please don't forget to vote/rate!

Posted on Mar 12, 2009

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