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Deleting emails, documents and receiving error messages

I am experiencing MAJOR issues with my Dell Inspiron and am currently under warranty. Dell claims its a software issue and now is stating I need to pay for it.

The issue is that I have MS Vista Home Premium on my system. From what I know Vista has had a SERIES of problems. And I've seen a technician and the problems still exist.

The computer is deleting email (RAPIDLY), deleting within documents (automatically) and is also asking when I boot up which operating system do I want to run? When the only one installed is MS Vista Home Premium. So why is it asking that?

I am on the phone with dell right now but OMG- the technicians are based in India and some of which are rude, mean and are pushy to get you to buy an extended warranty - (my warranty ends in three months). Of course, I've had the computer less than a year and now I am feel like I want to throw it across the room - but its my entire work life.

What software issue is this and how do I fix it? I am at a complete loss.

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  • syipenn Mar 12, 2009

    Thanks you guys. I've restored the computer (2 times) within the, almost, year that I've had the computer. I understand backing up teh data - I've done that, as well - AND to boot ... I was on the phone with DELL for almost three hours this evening - spent over a $100 to get the assistance and then after 30 minutes of the system running fine - it reverted to deleting contents in a document and emails. Even the technician I was on the phone with indicated he'd never experienced anything like this before ... I've also worked with a local tech and he seems to believe its NO longer software ... as we switched everything to Windows XP and the problem still exists --- in addition, he believes it might actually be the hard drive going bad ... and DELL is trying to act like its not happening. The issue existed 2 days after I got the computer, we did a system restore and it was fine until about a month ago when it started beeping and then ... started deleting stuff ... this is the WORST situtation I've ever experienced.

    My father rebuilds computers and even he is at a loss!


  • Kevin Shafer
    Kevin Shafer May 11, 2010

    Wow...well if it does it right after a restore, then it must be hardware but I've never heard of this before. If its the hard drive, then the hard drive diagnostics should see it. I'm sorry but I, too, am at a loss. Good luck in your venture with Dell.

  • Kevin Shafer
    Kevin Shafer May 11, 2010

    Your best bet is just to use the restore cds and redo the whole operating system but yes, it does sound like a software issue.

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I have a suggestion.
backup the data, formate the disk.
load linux( PCLinuxos or Ubuntu) and make it dual boot, after that install windows XP, might your friend have some CD of that(I have done the same).
XP is good operating system and very simple to use. Also you can always have backup disk of your old vista.
Say bye bye to Dell.

Posted on Mar 12, 2009

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