Question about HP Scanjet 5470c Flatbed Scanner

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HELP! My HP Scanjet5470C worked PERFECTLY - not anymore

I unplugged my computer system & moved it into another room of my home. Now my computer won't even recognize it and my scanner won't even turn on. I have unplugged, plugged back in, made sure it is unlocked...nothing works anyone have any suggestions???

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U'r scanner have to turn on first for the computer regocnize
try another power outlet, if the scanner turned on, it means the power outlet u used now is poor...
u can check the power adapter first

Posted on Jun 23, 2009

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Sometimes the best thing to do is to start from the beginning. If you find that your OS is not listed, we should look at another avenue to resolve this issue.

Completely un-install your scanner. Then restart your computer. Re-install the software for this scanner. Try the following link to get your specific OS drivers that are needed.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01275876&jumpid=ot_recdoc/bps03297/en_us/c01275876/loc:4&custom_solutionid=rd_bps03297&lc=en&dlc=en&cc=us&lang=en&product=73497

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http://h20000.www2.hp.com/bizsupport/TechSupport/SupportTaskIndex.jsp?lang=en&cc=us&prodTypeId=15179&prodSeriesId=298547&taskId=115

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1 Answer

Scanner


A Scanner words or it does not.
What you describe is a computer problem.
Uninstall the doftware/drivers and start over.
If sill in troulbe come back with full detail of the computer/op system and model of scanner- it may be a DOS model tryinf to work out of a NTFS system - and it wont.

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