Question about HP Photosmart C7280 Laser Printer

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I cannot scan onto my HP c7280, but I can print to it. It connects via cat5 to switch. I cannot 'locate' the scanner.

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  • HANK MCNEIL May 11, 2010

    What operating system are you using?

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Check for the scanner drivers in the control panel,if they are there...if not you will have to reinstall the scanner drivers on your computer.use the s/w cd that came with the printer and install it all over again..then try scanning from the windows photo gallery or the MS paint and word.These do not use the twain drivers ,they use the windows scanner drivers....see if it works

Posted on Jun 25, 2009

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Can not scan to mac computer from hp c7280. What should I do? I need to know how to scan hp c7280 to my imac computer. I receive the message "refer to device documentation to troubleshoot." ...


There are multiple ways to use the scanner on your Mac. If your Mac recognizes the scanner as a device, then you can use the scan from the Mac using Preview or Image Capture apps (in your Applications folder). You can also use Picasa by going to the import function and finding the scanner and try it from there. If you are having issues getting the HP scanner to recognize the Apple device. Here is the official website for the download from HP. Apple drivers sometimes do the job of getting the scanner to be recognized, but the official drivers might do better.

Mar 02, 2011 | HP Photosmart C7280 Printer

1 Answer

HP Photosmart c7280 all in one can't be found


Assuming its all connected and powered up, try re-installing the drivers.

Jul 21, 2010 | HP Printers & Copiers

2 Answers

Can"t get it to scan. not on wireless.HP 4780 photosmart


You are saying that the printer/scanner is directly connected to the computer?

You need to start checking the physical connection. Make sure that you can print to make sure that the printer is being recognized by the computer.

Second, try uninstalling and reinstalling the printer/scanner driver using the CD that came with it. Most of the time, it's the driver that causing the problem.

Hope this helps and have a good day!


Nov 27, 2009 | HP Photosmart C7280 Laser Printer

1 Answer

Trying to print an photographic e-mail,


Unplug printer, uninstall HP printer software, restart, reinstall software, when it asks-plug back in and turn printer back on. If it will print other pictures, the problem may be the location of what you are trying to print(try saving as jpg to desktop and try from there). Firewall and anti-virus programs can cause problems too, you can check for known compatibility issues at hp support.
Usually the un & re install will fix it.

Sep 11, 2009 | HP Photosmart C7280 Laser Printer

1 Answer

Computers not sensing scanner via LAN


Scanning over network usually requires software to connect. First go to the drivers page as below. Windows Vista | Windows XP, download the latest drivers (the Full Feature one) as well as the firmware update for the OfficeJet. Plus the "Update" files that's dated newer than the Drivers.
Upgrade the firmware (this will reset all custom settings in the OfficeJet like IP address) with a USB connection.
Run the full feature installer and if there is an option for Networked OfficeJet, then tick it. Also you may need to change/disable firewall for the installer to pick up the networked OfficeJet.
Scanning over the network usually connects with a customized TCP port. And most likely the Windows "Scanners and Cameras" will not pick up network scanners unless it's been defined manually (installer can do this part).

Jun 15, 2009 | HP Officejet Pro L7650 Printer

1 Answer

HP C7280 duplex scan problem


IN XP
click on start and select control panel.
in control panel on the top left hand click on switch to classic view if is not there dont worry.
Next Goto printers and faxes and then right click the printer icon and select printing prefrences and in the advanced tab make sure that duplex printing is enabled.

IN vista
Click on start
in the start search box type "printers" and click on ok.
Single left click your printer and then single right click your printer icon and single left click the option that says printing prefrences.
in the advanced tab make sure that duplex printing is enabled.Now try to give the scan command and it will work as long as the paper is fed in from the adf it will be better

May 29, 2009 | HP Photosmart C7280 Laser Printer

1 Answer

Can't scan to computer


I am not an expert, only a c7280 user. I use my printer wirelessly and was having problem scanning when using the controls directly on the printer (scan menu). By trial and error, I tried scanning by going to HP solution center on my computer and just followed the directions from the scan menu. That worked. If you can print wirelessly, you can scan wirelessly. I agree the HP support is a huge waste of time. I only get mad talking to them.

Apr 16, 2009 | HP Photosmart C7280 Printer

1 Answer

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populate the destination list in the solution centre software and selet the appropriate destination....if it still does not work.
you will have to uninstall the scanner drivers from the computer in the control panel>scanners..then uninstall the printer drivers from the orinter in the control paneland then tryy reinstalling the drivers and the s/w using the disc that came with the printer...see if works

Jan 19, 2009 | HP Photosmart C7280 Printer

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