Question about HP Compaq Presario sr1010z PC Desktop

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I have a Compaq Presario SR1010Z PC. I installed microsoft removal tool. Cannot remove Microsoft Offce Basic Edition 2003. When I go to add & remove programs I get Error 1402 Setup cannot open registry key. HKEY-Local MachineSoftwareClassesdayfileShellopencommand. Verify you have permission.Cannot install or uninstall I have CD Please help .

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  • 3 more comments 
  • aroseannej Mar 12, 2009

    Am using XP I am administrator It happened after I installed error fix, I don't know if that is the problem

  • aroseannej Mar 12, 2009

    I'm using XP

  • Thomas F. Schneider May 11, 2010

    Try this if you have Xp pro.  Press F8 while starting up computer. GO into windows Restore and restore the computer to a time before you installed the "error fix". 

  • Deb Collins May 11, 2010

    Are you using Vista?

  • Thomas F. Schneider May 11, 2010

    Are you logged into the computer as the administrator? 



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You'll need to reset the security settings. Go to this Microsoft page for step by step instructions:

Posted on Mar 13, 2009


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Microsoft office basic edition 2003

Try using the Office 2003 removal tool. Just download the Office 2003 Editions Resource Kit at this link. It's called ork.exe:

After it's installed followed these directions:

To locate the tool, click the Start button, point to Programs, point to Microsoft Office, point to Microsoft Office Tools, point to Microsoft Office Resource Kit, and then click Removal Wizard.

Then follow the on screen instructions that will walk you through the removal. After Office is completely removed, restart and try to reinstall.

Hope this helps!

Mar 08, 2009 | HP Compaq Presario sr1010z PC Desktop

1 Answer

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Try repairing your office installation. To do that you will go to your control panel and select Add Remove Programs. Find your Microsoft Office 2003 and click on it like you would remove it. There you should be able to select repair instead of remove. This will repair the installation and should fix your problem.

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