Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

1 Answer

My husband ran over my daughters shirt with our Dyson DC17 animal. Now it's making this horrible load ratting noise. I've taken the head off. Clean the beater bar. The belt is in tact. No

It is still working. Just making this awful loud rattling noise. Sounds like its broken. Thanks!

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  • Dyson Master
  • 1,069 Answers

First make sure there are not any of the rubber cogs missing from the belt, it may be wise to replace the belt anyway because the cogs may be worn. Make sure the brush roll does not have any play in it anywhere and that It fits tightly in the nozzle housing without any play. If there is any play or wiggle that will cause it to move.

Posted on Nov 06, 2013

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Posted on Jan 02, 2017

  • 134 Answers

SOURCE: beater bar belt needs replacedon a dyson DC14 animal

Remove the glide plate at the bottom of rhe machine. Remove brush and broken belt. Fit new belt and re install brush. Fit glide plate, job done.
Its in the instruction book

Posted on Mar 08, 2009

  • 2 Answers

SOURCE: The beater bar makes a horrible clunking noise when I turn it on

I just came from the repair shop. There is a recurring problem with a bearing coming out. Repair guy turned it on & said that loud noise is a symptom of that exact problem. This is a warranty item, as is the belt & on/off switch. Dyson comes with a 5 year warranty, so call their 800 number to get the name & address of an authorized repair shop.

Posted on Mar 28, 2009

  • 7 Answers

SOURCE: I have a Dyson Animal. Roller bar won't turn/belt intact

Actually, I'm the poster who said I have the same problem, but it turns out I have the DC07 animal, not the DC14, but perhaps the solution is the same for the DC14 and it doesn't cost anything! I called DYSON and they told me the clutch needed to be reset, so she had me recline the vacuum from its upright position, lay it on it's side, turn the carpet/bare floor dial slowly back and forth between the two settings about 6 times and it apparently reset the clutch and now the cleaner bar spins normally and there's no more loud grinding-type noises. She said if that didn't work, the next step would be to remove the bottom protective panel (secured with the three large plastic screws) and lift the entire cleaner bar (do not remove the belt) out about an inch or so and then reinsert it and reattach the bottom plate. I hope this helps your problem. Good luck.

Posted on Apr 18, 2009

ukvacfan
  • 328 Answers

SOURCE: I ran over a shoe lace and now it is making a loud rattling noise

The All Floors model has a protective belt clutch system and the rattling sound means the clutch has slipped. This would have to be repaired officially by a Dyson repairer.

Posted on Jun 19, 2009

  • 78 Answers

SOURCE: Dyson Animal 07 beater bar not spinning - belt not broken

if your unit has a clutch it maybe that it is in the off position or the motor belt is broken your unit has to belts if its a clutched model 

Posted on Oct 27, 2009

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1 Answer

Dyson dc17 makes loud noise on carpet setting. It's like a high pitch ringing almost but won't make the noise on hard floor, only carpet setting. Ive checked for blockages and cleaned all parts but makes...


It is probably the brush roll motor making the noise. Remove the brush roll & belt and turn both motors on. If you do not hear the noise when both motors are running the noise is likely coming from the brush roll

Nov 02, 2013 | Dyson DC17 Animal Bagless Upright Cyclonic...

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Why does my DC17 Animal vacuum keep shutting off?


Hi Emmeline,

I'm sorry to hear you're having difficulties with your DC17. From what you've described, it sounds as if the thermal cutout feature is shutting the machine down to prevent overheating. If you've already tried washing the filter and are still experiencing the issue, I'd encourage you stop using the cleaner and to contact us directly so we can help. You can call us free on 1866MYDYSON, or email askdysonUS@dyson.com. We'll look forward to hearing from you.

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Nov 16, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

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I caught the rug in my dyson animal dc17 and now the bar doesnt work, belts fine' motor still comes on and reset doesnt work...


Hi there,

I'm sorry to hear you've had difficulties with your DC17. The brushbar is designed to cut out if obstructed, so although you've tried resetting it, I'd suggest taking a look at the video below to check everything is correct with the machine.

Please note, the brushbar will not run when the cleaner is standing upright, so recline it into the vacuuming position before you test it. It's also a good idea to press the brushbar on/off button twice to make sure it's not set to the 'off' position.

You might also want to run through the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=956&product=DC17-ANIMAL


If you're followed these steps and are still having issues, please get in touch with us directly so we can provide further assistance. You can call us free on 1866MYDYSON, or email askdysonUS@dyson.com.

Kind regards,

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Oct 25, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

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DC 17 horrible noise when brush engaged. A silver metal roller thing fell out the bottom.


Hi there,

I'm sorry to hear you're having difficulties with your DC17. Please get in touch with us so we can resolve this for you as quickly as possible - you can call us free on 1866MYDYSON, or email askdysonUS@dyson.com. We'll look forward to hearing from you.

Kind regards,

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Oct 21, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

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I've replaced the beater bar on my DC17 animal. When I turn on the vacuum and engage it, the machine makes a high pitch squeal noise and the bar will stop turning. I have replaced the belt and still...


Hi there,

Sorry to hear you're having difficulties with your DC17 Animal. You might find it helpful to check that the brushbar is free of threads, hair, or anything else which might be obstructing it - the easiest way to do this is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=961&product=DC17-ANIMAL


If the brushbar appears to be free of obstructions, but continues to make an unusual noise, it's probably best if you get in touch with us directly so one of our experts can provide further assistance. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact with you as soon as possible.

Kind regards,

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Aug 10, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Red light comes on and there is a smell. Have not had any problems before. Help and thanks, Karen


Hi Karen,

Sorry to hear you're having difficulties with your Dyson cleaner. From what you've described, it sounds as if you may have a DC28 Animal, rather than a DC17 Animal. The on/off switch flashing is designed to warn you that there's an obstruction in the cleaner head, which may be jamming the brushbar. The easiest way to check for and remove an obstruction is to follow the simple steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=1241&product=DC28-ANIMAL


Hopefully by removing any blockages from the cleaner head, you should resolve your issue. However, if you've followed these steps and are still concerned, it's probably best if you get in touch with us directly so one of our experts can run through some troubleshooting over the phone with you and provide further assistance. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in touch with you as soon as possible.

Kind regards,

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Aug 08, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Loud when i engage beater brush


Hi there,

Sorry to hear you're having difficulties with your DC17. If the brushbar sounds unusually loud, it's a good idea to check for any obstructions in the cleaner head. The easiest way to do this is shown in our step-by-step troubleshooting guide:

http://www.dyson.com/support/help.asp?article=954&product=DC17-ANIMAL

By checking the cleaner for blockages and removing any obstructions from the brushbar, you should be able to resolve your issue. However, if you've run through the troubleshooting steps and are still concerned, please get in touch with us directly so one of our experts can provide further assistance. You can call us free on 1866MYDYSON, or email us at askdysonUS@dyson.com.

Kind regards,

Jack
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Aug 06, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

No suction. upright position shuts off unit. Turning off brush bar shuts off unit. will only run in floor position but has no suction. no clogs found.


Hi there,

From what you've described, it sounds as though you may need to wash the filter. This video guide from the Support section of our website shows the correct way to do this:

http://www.dyson.com/support/help.asp?article=1463&product=DC17-ANIMAL

Although you've found no blockages, it's definitely worth checking again to ensure nothing has been missed. This simple step-by-step walkthrough shows all the areas you should inspect:

http://www.dyson.com/support/help.asp?article=954&product=DC17-ANIMAL

If you've followed these steps and are still experiencing difficulties, please get in touch with us free on 1866MYDYSON, or email askdysonUS@dyson.com. One of our experts will run through some troubleshooting over the phone, and provide the assistance you need.

Kind regards,

Jack
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Jul 23, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Making a loud noise


Hi there,

Sorry to hear you're having a problem with your DC17. If it's making a loud noise, it's a good idea to check the cleaner for blockages. The Support section of our website features a step-by-step guide which shows the easiest way to do this:

http://www.dyson.com/support/help.asp?article=954&product=DC17-ANIMAL


The filter may also need washing - you can see the correct way to do this in our video guide:

http://www.dyson.com/support/help.asp?article=1463&product=DC17-ANIMAL

If you've followed these steps and the cleaner is still making a loud noise, please get in touch with us free on 1866MYDYSON. One of our experts will be happy to run through some troubleshooting over the phone, and provide the assistance you need.

Kind regards,

Jack
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Jul 22, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

My Dyson DC 17 stopped running yesterday. I have let it cool for 24 hours, removed any string wrapped around beater brush bar, and tried multiple outlets. Any ideas?


Hi there,

Sorry to hear about the problem you've had with your DC17. To make sure everything is correct with your machine, please visit the Support section of our website and run through these simple troubleshooting steps:

http://www.dyson.com/support/help.asp?article=52&product=DC17-ANIMAL

If you're still having difficulties, please get in touch with us free on 1866MYDYSON, or email us at askdysonUS@dyson.com so we can provide further assistance.

Kind regards,

Jack
Dyson Customer Service

Jul 20, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

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