Question about Creative Labs Zen Touch MP3 Player
I was updating the firmware on my Zen Touch in the middle ofthe process the power on my laptop died now I was told I bricked the MP3 player because it only turns on in the recovery more and tell me it has a firmware problem. No computer will recognize the MP3 is plugged in as an MP# player but an MTP device and instead of showing 20 GB of free space now it tells me it has 20 MB of free space. Does anyone know how I can fix this.
This solution is from another post, and it was how I recovered from the same problem. "I had the same problem and the solution is documented on the Creative labs message boards. This happens if you upgrade the firmware with a computer that has media player 11, Which KILLS your Zentouch. (Thanks Creative!!) The solution, as partially noted by the other poster, is to rollback Media Player to version 10 AND to eliminate all traces of Creative software on your PC. Reboot, then plug in the Zen, it will be regognized by MP10, and then run the firmware upgrade software. I found it easier to do this by using a different computer rather than uninstalling software from mine. After this WMP 11 does work."
Posted on Oct 08, 2007
I used the exact same Model and Machine that I had never used before -- and thankfully only had WMP 10 on it! -- and it worked right away! Only notes I have are that 1. Make sure the machine has plug and play capabilities and 2. Only the latest firmware loaded. The older firmware update did not work.
Posted on Feb 02, 2008
My Zen Touch had the same problem and I spent a lot of time going through blogs and trying different things. This solution was the last one I tried (obviously) and it worked for me. I had to wipe my computer (I used my old one) and reinstalled Windows XP and XP Service Pack 2. I then loaded Windows Media Player 10 (NOT 11). Once I did that, I downloaded the upgrade file from Creative's website (version 2.x) and my player upgraded.
This is a big relief, since I thought I had to buy a new player.
Posted on Dec 29, 2007
I think they are right; you bricked it :(
Posted on Sep 18, 2007
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