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Cannot receive a fax but can send one out

My fax is hooked up to my telephone jack directly. my fax receive mode is set at fax only. I can send a fax (and its recèd on the other end) but when sending a fax from elsewhere to my fax machine it won't go thru

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Make sure your phone lin is plugged in the jack on the machine that says LINE not the jack that says TEL or PHONE. I have seen this before. the unit gets a dial tone and can send but will not answer.
Hope this helps

Posted on Mar 14, 2009

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2 Answers

I can send but not receive on my HP fax 1010. Both send and receive modes had been working just fine until this past weekend. I suspect I might have accidently bumped a button on the front...


Hi,

Since you have verified from the manual and see no issues with the settings I doubt that you have done some thing wron with the settings. Even though just check whether you plugging the phone line into the line jack or the phone jack on the fax machine, it should plug in to line. Also try and unplug/replug the units power cord as well as trying a different phone jack location. If tghis does not work try to capture the error that you get as this would help in entering in the troubleshooting link provided bellow:

http://h20000.www2.hp.com/bizsupport/TechSupport/SupportTaskIndex.jsp?lang=en&cc=us&taskId=110&prodSeriesId=295747&prodTypeId=15179

Please get back to us if you have further query else please accept the suggestion.

Thank you for contacting fixya.com

Jan 19, 2011 | HP 1010 Plain Paper Inkjet Fax

1 Answer

We cannot send or receive a fax - no settings were changed


Hello,

If you can not send or receive faxes the machine most likely is not getting a dial tone.
Start by unplugging the telephone cable from the machine and from the wall jack and then plug it back in. Make sure you are reconnecting the telephone cable to the correct jack on the fax machine.

If this does not help, try using a different telephone cable or try connecting to a different wall jack.

If there is still no dial tone and the machine does not work, I recommend trying it in a completely different location. If this still does not work then you can safely say that the machine is broken.

Thanks,

Pat

Nov 08, 2010 | Samsung SF-5100 Plain Paper Laser Fax

1 Answer

Just checking..we have a brother fax Intellfax 4750 and we can send out faxes however no faxes are coming in. It says receiving on the display but ringing in busy from the person sending the fax...any...


Call your fax machine from a telephone...have someone watch your fax and see if it answers...also listen on the telephone and see if you get the "tones" that a fax gives.....if your fax just keeps ringing then it just may have been set to the "tel" (telephone) mode...set it back to the Fax mode.

Oct 25, 2010 | Office Equipment & Supplies

1 Answer

The fax will not send or receive. The digital


Make sure the telephone wire is plugged into the line jack (not ext jack) and should go straight to the wall, without splitters or extensions. If you still cannot send a fax, try another wire or jack

Apr 15, 2010 | Brother IntelliFax-4100e Fax

1 Answer

NEED THE MACHINE TO ANSWER WHEN THE PHONE SENDS THE SIGNAL.


After making my post, I went to the official Brothers website for the 4100 FAQs and "Operating Instructions." Here's what I found. Set your 4100 set to the "Fax/Tel" mode. Press "Menu", then the number 2 (Fax), then number 1(Set-up Receive), then number 1 again (Ring Delay). Use right arrow key to increase. Once increased, press the "Set" key. You'll see the message "Accepted." Now press the "Stop" key to exit "Menu." This will now give you up to 4 rings before the fax auto answers. Inorder to send a signal by phone to remote start the fax just follow the instructions I copied directly from Brothers instructions for the 4100: If you answer the call on an extension phone (this is any phone plug into a phone jack on the same line) and hear a beep every 3 seconds (automatic fax) or just silence (manual fax), press *51(remote activation code) on the telephone keypad, wait to hear the Brother machine turn on (chirping sounds) and then hang up. I don't have anyone that can send me a fax right now to test it out. I'll have to try it in the morning. Hope this works for you.
THEOH

Feb 23, 2009 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Can I use as phone/answering machine and fax


no, this machine does not have a message center. the only way is to hook an actual answering machine up to the "ext" jack on your fax. set fax to answer on 1-2 rings, and set your answering machine to answer on at least 4 rings, and set your fax receive mode to "tad" which means telephone answering device.

razors

Feb 09, 2009 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Can not receive a fax


What you are experiencing is line loss.
What happens when you run a phone line to a fax with several items attaches is you lose varying signal strengths.
Seems like you should be able to say, ahh a phone line is a phone line. But you are losing one of or all of 3 things.
Either you phone line voltage is low, if its not low, your phone line current is low or you are experiencing Decibel loss.
All those have to be correct in order for the machines circuitry to pick up the call.
It's different dialing out, it just flips a relay to the line, just like you do when you lift your receiver.
On receive mode, It is the impulse from the incoming line that has to be correct to turn on the relay. So, not enough voltage, current or ampllitude. no activation of the components in receive mode.
I know it's not easy, or cheap, but when fax is important, a dedicated line is always the way to go.

Mar 01, 2008 | Brother FAX-575 Plain Paper Thermal

2 Answers

I cant recieve an incoming fax


Check receive mode, probably set to manual receive.

Sep 03, 2007 | Canon CFX-L4000 Plain Paper Laser Fax

1 Answer

What does "TAD" mean when it appears on the screen?


TAD is Telephone Answering Device. TAD mode is the only mode that can be used with an external telephone answering device (unless you are using a distinctive ring number for receiving faxes). Your telephone answering device must be connected to the jack on the fax machine (labeled "EXT" for USA). When someone dials your telephone/fax number (to send a fax or to speak to you), all the telephones (including the FAX) will ring according to the number of rings you set on the TAD. The Ring Delay setting is not recognized in the TAD mode. If you do not answer the call, the TAD will answer. As your outgoing message is playing, the Fax is in the background, silently listening for fax tones. If the FAX hears fax tones, it will automatically go into the receive mode. If the FAX does not hear fax tones, it remains silent, allowing the caller to leave a message. The above information is correct for a Brother fax machine. Is your fax automatically picking up the call or do you have to push a panel button to start the receive fax process? Perhaps the fax is already "in" your fax machine's memory and only needs a manual printout. Check the fax call log.

Aug 16, 2007 | Brother IntelliFAX 2800 Laser Fax

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