Question about HP LaserJet 1012 Printer

1 Answer

Paper won't feed through HP 1012

I just replaced the toner cartridge, and now the paper stops about 1/3 of the way through like it's jammed. I pulled out the paper, removed/replaced the cartridge, and it does the same thing.

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  • rynlrn Mar 12, 2009

    It works fine with the old one, and, the shutter opens a little crooked, so I'll just return it and purchase another one (an HP this time!).

    Many thanks :)


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1 Answer

The drum shutter may have become slightly dislodged. That is the cover on the bottom of the cartridge that swings open when installed. It should swing freely and fully cover the drum when closed. Does it seem OK (compared to the other cartrifge)?
Is it a remanufactured unit? I've seen it happen on them sometimes. There's no easy way to fix it other than getting a replacement. Outside of that I don't know what the problem may be. does the printer work ok with the old unit? If so, I'd just return the defective cartridge.

Posted on Mar 11, 2009

  • Anonymous Mar 17, 2009

    Good to hear.

    Please rate my solution :)


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Hp laserjet 3030 paper jam


I would start here by cleaning the feed rollers but there could be several causes to this. It could be the fuser film is slipping and not getting the paper out in time thus throwing a false paper jam message. It could be the fuser isn't turning at all and not allowing the paper to enter. Normally if the paper is making it out of the tray then it isn't the feed roller but that is always the cheapest place to start. You can clean the roller(s) with an alcohol wipe or rag with alcohol on it.

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Our printer is not picking up the paper from the tray and is saying it is jammed. There is not jam.


Hi there !

Is your printer had jammed before and it stop printing in the middle of printing? For some reasons, paper can jammed due to printing interruptions, printer turn off, improper loading or feeding of paper, roller feeder had problem and others.

If jams before and paper have let inside the printer, please do the following first:

1. Check th paper tray, see inside if the paper is jammed inside that compartment. If there is paper jammed, remove, turn off your printer and turn on. This will solve your problem.

2. If not, open the printer cartridge door, remove the toner cartridge and look for paper jammed inside. If these is paper inside, remove it, turn off the printer and turn it on.

3. If you cannot see the paper jammed inside, the paper maybe inside the heating area. To remove paper, just turn off your printer and turn it on to roll over the paper jammed inside of it.

4. If the printer is blinking and saying there is paper jammed. You have to check the cartridge toner by opening the cartridge door, remove the cartridge and return it back but be sure it is well firmly fitted.

If following the 4 diagnostic procedure and you cannot locate the jammed paper, the problem lies on the toner cartridge itself. When toner cartridge is not rolling over, it will stop feeding the paper and it will cause printer to jammed.

To diagnose the problem, put old printer cartridge and if no toner power, just shake it well and I am sure there is still small amount of powder inside it and if it prints, the toner cartridge you purchase is defective. Reason, factory defect or improper refilling and part is not working well.

I hope it is helpful and thank you for using FixYa !

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I just had a customer with this problem. Turns out they had a paper jam. 1 piece of paper from the paper tray was about 1/3 of the way up the paper path (had some ink on it). But it was stuck. They should have had a paper jam error but instead had a "no cartridge installed" error. Go figure.

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My Brother HL 5250DN printer has started making a loud clicking sound when it tries to feed paper for printing. It then stops and the paper light starts flashing.


Clear the jammed paper as follows.
Observe Cautions signs in printer.
Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the printer at one time and prevents paper jams.
1. Press the cover release button and then open the front cover.
2. Slowly take out the drum unit and toner cartridge assembly. The jammed paper will be pulled out with the drum unit and toner cartridge assembly.
3. Pull the paper tray completely out of the printer.
4. Close the front cover.
5. Pull the jammed paper up and out of the printer.
6. Open the front cover again.
7. Open the back cover.
8. Pull the tabs at the left and right hand sides toward you to open the fuser cover (1).
9. Using both hands, gently pull the jammed paper out of the fuser unit.
10. Close the back cover.
11. Pull the duplex tray completely out of the printer.
12. Pull the the jammed paper out of the printer or the duplex tray. Put the duplex tray back in the printer.
13. Push down the blue lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit.
14. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the blue lock lever will lift automatically.
15. Put the drum unit and toner cartridge assembly back in the printer.
16. Put the paper tray firmly back in the printer.
17. Close the front cover.
18. Make sure that the Paper LED is now off and the printer is ready.
After clearing paper jam if noise persist printer may need a Repair Tech and parts replacement for broken or wore parts.

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6. If you see no paper jammed under the cartridge, remove paper tray 1. The paper may not have fed all of the way into the printer.
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