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2nd bias roller error 24 on phaser 780

Xerox Phaser 780 Laser Printer has been sitting unused for quite a while.. turned on again to print a consumable page before I replace ink toners. The page did not print and I got this "2nd bias roller - error 24"-AND "turn on and off". I did so and still no progress. Any suggestions as to how to solve this problem? Printer has been lightly used overall - last I used I put in a new fuser unit but just has not been used lately so hoping to get it going for a bit longer.

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

Soulvisitor
  • 1113 Answers

SOURCE: Xerox Phaser 6250

How Brave is Jan?

Doubt it be the fuser(100 000life), "just magenta dots".... fuser would be "all smudged" or "black marks" , "the print rubs off" , "paper is creasing or jamming"

Can prove it by stopping a print (open door) when paper is1/2 way threw machine, you need to stop it before it goes threw the hot bit, so you can tell if the hot bit (fuser) puts the marks on the paper.

Transfer roller one would expect to effect whole print Smudged/Faint,uneven density

It will be the imaging unit ( 30 000 pagelife Ouch$ ) or possible leaking toner (if aftermarket)

Remove imaging unit and inspect film you should find image of lines, dots are usually chips or sticky stuff on drum surface, carefull no oily human fingers on surface please.

When stopping machine mid print and perfecting your timing, pull out the imaging unit and look at replica of your print notice if marked and where.

Hope this helps



Posted on Nov 19, 2007

  • 2072 Answers

SOURCE: How to turn off the cleaning page feature in Xerox Phaser 8500

Actually what is happening is your machine is going into the power save mode and staying there for a long time.
What happens then is you get a full warmup. When the machine warms up, it will turn on the compressor and drain the resivour because Xerox wants a "fresh": supply of ink in the print head.
Its excruciatingly expensive and wasteful.
Here is something that can help. I am not sure you can completely disable the energy save mode. Thanks Al Gore...
NOTE: To save energy, the printer enters a power saver, low-energy consumption mode after a predefined period of time since its last activity. In this mode, most printer electrical systems are shut down. When a print job is sent to the printer, the printer enters the Warm-up Mode. You can also warm up the printer by pressing the [OK] button on the Control Panel.
If the printer is going into Power Saver mode too often and you do not want to wait while the printer warms up, increase the length of time before the printer goes into the Power Saver mode.
Modify the timeout value:

  1. Press the [Up] or [Down] arrow button on the Control Panel to select [Printer Setup] on the Display Screen, and then press the [OK] button.
  2. Press the [Up] or [Down] arrow button to select [Printer Controls], and then press the [OK] button.
  3. Press the [Up] or [Down] arrow button to select [Power Saver Timeout], and then press the [OK] button.
  4. Press the [Up] or [Down] arrow button to select the required timeout value (30 - 240 minutes), and then press the [OK] button.

    NOTE: Select a larger timeout value to extend the length of time before the printer goes into the Power Saver mode.

  5. Press the [Up] or [Down] arrow button to select [Exit], and then press the [OK] button to return to the Main screen

Posted on Dec 18, 2008

pdouglasss
  • 125 Answers

SOURCE: Repeating defects problem after all consumables

Hi thpep:
Here is a repeating defects ruler. Mach the first defect at the top of the page and alighn with this ruler and it will tell you what assembly is giving you the problem.

Repeating Defects
Routine
Maintenance Item Component Distance between Defects
Imaging Unit Developer Roller [YMCK] 28 mm (1.10 in.)
Drum [YMCK] 62 mm (2.44 in.)
Drum Charge Rollers 25 mm (1 in.)
IDT 1 (Y and M, C and K) 132 mm (5.20 in.)
IDT 2 all colors together 132 mm (5.20 in.)
Transfer Roller Transfer Roller 64 mm (2.52 in.)
Fuser Assembly Fuser Assembly 82 mm (3.23 in.)

Defects Associated with Specific Printer Components
Some print-quality problems can be associated with specific assemblies, the most
common problems and the associated assemblies are listed below. Also, refer to the
specific print-quality troubleshooting procedure for more information.
Imaging Unit
■ Streaks
■ Fine Lines
■ Banding in Process Direction
■ Uneven Density
■ Voids
■ Repeating Defects
Transfer Roller
■ Toner on the back side of the printed page (simplex mode)
■ Light Prints
■ Repeating Defects
Fuser
■ Hot or Cold Offsetting
■ Repeating Defects

Hope this helps
pdouglasss@hotmail.com

Posted on Jul 17, 2009

  • 141 Answers

SOURCE: Xerox Phaser 6360N ghosting images on each page

Is it a ghost of the image or just a repeating defect? In the menu, there is a repeating defect information page that you can print out. Depending on the spacing of the defect, you can determine which component it is.

Posted on Aug 04, 2009

  • 17 Answers

SOURCE: Xerox Phaser 8500DN printer error : 09,037.45:67244

Please clear the ISC Fault (Ink Stick Count) from the Service diagnostic menu under function.

Posted on Aug 21, 2009

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> Home > Support & Drivers > Knowledge Base

Solution --> ERROR 0082" name="Note" /> Phaser 790 / DocuColor 2006 Printer's: Cancel print job and cycle the printer's power

  • On the printer's Control Panel, press the Cancel Key (12 KB).
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iTezen.com is Now offering Complete On-Site Repair Service of your broken Tektronix / Xerox Phaser Printer at a flat rate. Basically we repair any problem you may be having with your Phaser Printer for a flat rate. The flat rate covers cost of parts, labor and travel expenses. The flat rate is all you will pay to get your printer back in order. No hidden fees or charges. We show up! We Repair it. You pay us the rate for you model.

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To further guaranty the quality of our services we accept COD payment (Cash On Delivery of service).Our technician will arrive at your location and repair your printer, get you printing again, then collect the payment.

We have technicians in:
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POSSIBILITIES

Problem:
1st BTR Contact Failure or 1st BTR Retract Failure Message is displayed after replacing the Accumulator Belt Cause:
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1. Check that all shipping restraits have been removed.



TROUBLESHOOTING TIPS AND HINTS:
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PARTS:Parts are listed in the order of highest probability for repair.
NUMBER QTY DESCRIPTION
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2. Clean feed rollers and exit rollers only when dust or
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3. Remove and clean all paper trays.
4. Clean the Laser Scanner Unit window.
5. Inspect the image density sensors; clean if necessary.
6. Inspect the accumulator belt home sensor; clean if
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7. Inspect the fuser assembly; clean if necessary.
8. Print the Error Log, diagnose and repair any problems as
indicated.
9. Print the Usage Profile, diagnose and repair any
problems as indicated.
10. Check version of all installed firmware; as
appropriate, install the latest version of firmware.
11. Check cleanliness of interior and exterior of printer,
including fans; if necessary, clean (dust or vacuum) these
areas.
Problem:
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